CRM Consultant

2 weeks ago

Gurgaon, Haryana, India Kreeva Full time

Overview:

KREEVA (Kanodia Real Estate Venture Arm) Our History Much like heroes in epics and myths, the Kanodia Group came from unassuming beginnings. The venture began when the entrepreneurial Gautam and Vishal Kanodia bought two bags of cement in a small town in Indias hinterland. In 30 years, the two brothers have brought the group to the apex of various industries they have entered. From cement manufacturing to hygiene products and more. Our Name When Krishna's playfulness meets Shiva's serenity, you get Kreevawhere purposeful vibes create timeless spaces.

Just as these energies merge harmoniously, Gautam channels the Kanodia legacy into this new realm of real estate. Together with financial expert Mayank Jain, they bring Kreevas vision to life, blending creativity and expertise to create something truly special. Our Aim Kreeva is envisioned to bring a new level of elegance and luxury to the discerning home buyer. Under the visionary leadership of Gautam and Mayank, Kreeva is redefining whats possible in high-end real estate today and will continue to reimagine the boundaries of luxury living in the future.

Key Responsibilities:

- Manage and maintain customer relationships by ensuring timely communication.

- Handle customer queries, complaints, and post-sales support efficiently.

- Update and maintain the CRM system with accurate client information.

- Assist in documentation, agreement processing, and payment follow-ups.

- Coordinate with sales and operations teams to ensure a smooth customer journey.

- Conduct customer satisfaction surveys and implement feedback-driven improvements.

- Ensure adherence to real estate regulations and compliance policies.

- Generate and analyze CRM reports to track customer engagement and issue resolution.

Key Skills:

- Strong communication and interpersonal skills.

- MBA/Bachelors in any field.

- Proficiency in CRM software and database management.

- Problem-solving attitude with customer service orientation.

- Ability to multitask and prioritize client interactions.

- Knowledge of real estate documentation and compliance.

(ref:iimjobs.com)

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