Cognitud - Senior Manager - Microsoft CRM
2 weeks ago
Domain: Strategy & Consulting -Song.
Microsoft CRM Senior Manager.
Experience:- 15-20 Years.
Location: Bangalore, Hyderabad, Pune, Mumbai, Gurgaon, Chennai.
Your Team:
As a leading global professional services company, you are invited to join a vibrant team and explore a diverse range of opportunities in strategy, consulting, digital, technology, and operations.
You will be a part of a collaborative environment that combines unmatched experience and specialized skills across 40+ industries.
This leading enterprise, at the intersection of business and technology, is dedicated to helping clients enhance performance and create sustainable value for stakeholders.
Your Job :
- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solutions (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules).
- Collaborate with stakeholders to understand their business needs and objectives Elicit, document, and analyze business requirements and processes.
- Create detailed process maps and workflows to illustrate current and future state processes Identify bottlenecks and areas for optimization.
- Prepare clear and concise documentation, including business requirements documents, use cases, and user stories Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes.
- Analyze and redesign business processes to maximize efficiency and effectiveness.
- Recommend and implement improvements in collaboration with client teams.
- Deploy understanding of detailed MS Dynamics CRM configuration.
- Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise.
- Work with the client and implementation team: to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, and give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities.
Your Capabilities:
You should have a minimum 15 years of Experience in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation.
Qualification: MBA/ B.Tech.
Skills: MS Dynamics CRM 365 Customer Service, Marketing and Sales.
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