Key Account Manager

3 days ago


Chennai, India BioTalent Search Full time

Job Title: Key Account Manager (Bioreactor)

Location: Chennai, India

Experience: 3-4 years in Biopharma Market

Job Description:

We are seeking a dynamic and experienced Key Account Manager to join our client at Chennai. The ideal candidate will have a strong background in the biopharma market, with a focus on bioreactors. This role involves managing and nurturing relationships with key clients, ensuring their satisfaction, and driving business growth.

Responsibilities:

  • Develop and maintain strong relationships with key clients, serving as their primary point of contact within the organization.
  • Understand the unique needs and objectives of key accounts, and develop customized solutions to address their requirements.
  • Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver value-added services and solutions to key accounts.
  • Develop and implement strategic account plans to achieve sales targets, revenue growth, and profitability objectives.
  • Conduct regular meetings and communications with key accounts to review performance, address concerns, and identify opportunities for collaboration and expansion.
  • Negotiate contracts, pricing, and terms with key accounts, ensuring alignment with organizational goals and policies.
  • Monitor market trends, competitive activities, and industry developments related to key accounts, and adjust strategies accordingly.
  • Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders.
  • Identify and pursue opportunities for upselling, cross-selling, and expanding the scope of services or products offered to key accounts.
  • Resolve issues and conflicts with key accounts in a timely and effective manner, ensuring customer satisfaction and retention.
  • Stay updated on industry best practices, emerging technologies, and customer trends to maintain a competitive edge in the market.
  • Participate in industry events, conferences, and networking activities to promote the organization and build relationships with key stakeholders.
  • Maintain detailed records of interactions, transactions, and communications with key accounts in CRM systems or databases.
  • Provide feedback and input to internal teams on product enhancements, marketing strategies, and customer requirements based on insights from key accounts.
  • Foster a culture of customer-centricity, professionalism, and excellence within the organization.

Requirements:

  • Bachelor's degree in business administration, sales, marketing, or a related field; Master's degree preferred.
  • Proven experience in key account management, sales, or business development roles, preferably in the biopharma market.
  • Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organizational levels.
  • Excellent organizational skills and the ability to manage multiple projects simultaneously.
  • Ability in problem-solving and negotiation.
  • Familiarity with bioreactors and the biopharma industry is highly desirable.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and collaborative work environment.
  • Access to cutting-edge technology and industry resources.


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