Process Trainer//Technical Support//International BPO

4 weeks ago

Kurnool, Andhra Pradesh, India Hiresquad Resources Full time

MNC in Bangalore

Hiring For Process Trainer

Technical Support Process

Require Excellent communication skills.

CTC UPTO 7LPA Based on Experience and Last CTC

*******Only Immediate joiners are required******

Process Trainer

Eligibility : Must have 1+ experience as an Process Trainer in International BPO in Technical Support Voice Process

Experience in giving Training to New Hire

Key skills & knowledge:

  • Comprehensive knowledge of all PCs / Printers
  • Excellent troubleshooting and problem-solving skills.
  • Solid understanding of computer hardware, software, and networking concepts.
  • Ability to effectively communicate technical information to non-technical users.
  • Proficiency in using ServiceNow or similar IT service management tools.
  • Strong understanding of Active Directory, including user and group management
  • Should have analytical skills with basics in Excel to analyse and identify areas of technical and skill competency improvement.
  • High Levels of demonstrated Interpersonal & communication skills and stakeholder management skills
  • ITIL certification shall be an added advantage.

Role and Key Responsibilities:

  • Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
  • Prepare and present training material through classroom learning, hands on demonstrations and supporting activities.
  • Accountable for achieving individual training performance metrics.
  • Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards.
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed) and side by side observations.
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training and written job aids
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.

Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

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