Technical Support Specialist

2 days ago


Kurnool, Andhra Pradesh, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

Are you a problem solver with a passion for technology?

We are seeking an experienced Support Engineer to join our team. In this role, you will provide technical expertise to resolve complex issues, collaborating with various teams to diagnose challenges and find solutions for internal and external customers.

Key Responsibilities:
  • Maintain expert knowledge on our product and database structure.
  • Analyze data from our databases using SQL and queries.
  • Act as the escalation point for complex issues requiring further investigation.
  • Work closely with the Implementation team.
  • Maintain a positive, empathetic, and professional attitude.
  • Communicate and coordinate with colleagues as needed.

This role requires strong foundation in written and verbal communication, SQL or database skills, excellent documentation, troubleshooting, and analytical skills.

A successful candidate will have experience working with JIRA, Salesforce, or other enterprise CRM tools, and be able to collaborate effectively with various teams for issue resolution.



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