DBSync - Manager - Customer Success
3 weeks ago
You are passionate about technology, wake up every morning to experiment, learn and develop new solutions.
About Us:
At DBSync we provide opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging.
DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications.
We were incubated by Salesforce.com (as a part of Avankia), before getting spunned off as a separate company.
DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users.
Our main motto is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs.
At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends.
We are a family where each talent is recognised and honed for the best of the individual and the company as a whole.
We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky's limit.
If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you.
Our Value System.
We genuinely care.
We do not waste time on manual or mundane task.
We have a fun environment.
We own it.
We are experts on what we do.
We win together.
DBSync has been:
- We have been rated 4.7 / 5 on G2.
- We have got around 125 reviews in 2023.
- Based on the reviews G2 has awarded DBSync following badges.
- Best Relationship- Winter 2024.
- Leader Americas Winter 2024.
- Best Results - Winter 2024.
- Best Usability - Winter 2024.
About The role:
- The Customer Success Manager will be responsible for managing a portfolio and building long-term relationships with the customers who have implemented our SaaS solution.
- The Customer Success Manager is an integral part of DBSync and will be reporting to and working with the Team Lead.
- The efforts put forth by the CSM will directly impact the value realized by the customer and the ultimate success of the relationship.
- In order to succeed in this team, the responsible person must have the passion and energy to work in an entrepreneurial and fast-paced environment.
- He/she must have the maturity, confidence, and experience to manage customer expectations with a focus on operational excellence, while having the technical ability to roll up his/her sleeves and work directly with the solution in order to establish and maintain a "trusted advisor" status with multiple tiers of the customer's organization.
Roles and Responsibilities:
- Maintain the day to day relationships with the clients, ensuring satisfaction while maximizing revenue opportunities on key accounts.
- Identify and seize cross and up-sell opportunities for new products and services to existing clients.
- Be the point contact for client communication and contribute directly to the results of the CSM team.
- Should be able to write technical documentation.
- Track and manage multiple projects and tasks.
- Report project status with client and management and Support current clients in using our products properly.
- Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with implementation/strategy, announcing/promoting new services/features, and managing various questions regarding accounts.
- Provide assistance to customers in navigating and configuring their customer portal as needed.
- Assist with fulfilment of implementation requirements for accounts.
- Responsible for the retention of revenue accounts and consistent high touch account management with the current client base.
Functions of a CSM:
- On-boarding.
- Product Knowledge.
- Requirement Gathering.
- Customer Training.
- Customer Relationship.
- Support Management.
- Alleviate Risk.
- Provide value.
Skills and Qualifications Required:
- Bachelor's degree BBM/MBA preferred with Technical Background.
- 7 to 8 years of account management or selling experience in a technical or SaaS environment.
- High-level knowledge of enterprise IT organizational, business, and technical environments.
- Strong customer orientation, promoting customer satisfaction, resolution and loyalty.
- Outstanding computer skills, highly proficient with Word, Excel, Outlook and various web applications.
- Salesforce.com experience is a plus.
- Highly motivated, self-driven, and ambitious to drive sales and revenue for the company.
- Possess excellent skills in communication, written, verbal, presentation and interpersonal.
- Self-directed, forward thinker who knows what needs to be done and operates with urgency, focus, discipline and minimal supervision.
- Highly organized and able to multitask in an extremely fast-paced, energetic, entrepreneurial environment.
Location: Bangalore (Remote).
Shift Timings: U.S Shift (06:00 PM IST 03:30 PM CST).
Video: (ref:iimjobs.com)
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