Salesforce Implementation Expert

4 days ago

Bengaluru, Karnataka, India DBSync Full time

Job Description

At DBSync, we're looking for a skilled Salesforce Implementation Expert to join our team. This role requires extensive experience in configuring and managing Customer Relationship Management (CRM) systems, particularly Salesforce.

About the Role:

This position involves engaging with internal and external customers to understand their business needs, challenges, and objectives. You will provide expert advice on Sales, Marketing, and ERP setup and best practices. Conduct gap analysis to identify opportunities for process improvements, lead implementation and configuration of Salesforce CRM solutions tailored to client specifications, design custom fields, objects, workflows, and validation rules based on client requirements, ensure user training and adoption strategies are implemented for successful transitions, oversee integration of Salesforce with other business systems, collaborate with technical teams to ensure data integrity and seamless integrations, troubleshoot and resolve issues related to system integrations and functionality, manage project timelines, resources, and deliverables to ensure successful project execution, conduct regular meetings and status updates with clients to track progress and address concerns, prepare comprehensive documentation of CRM configurations, processes, and user guides, analyze and report on CRM performance metrics to recommend adjustments and enhancements, provide ongoing support and training for clients to maximize the potential of Salesforce, stay updated with Salesforce releases and enhancements to leverage new features, work closely with sales, marketing, and customer service teams to align CRM strategies with business objectives, participate in cross-functional teams to drive continuous improvement initiatives.

Requirements:

  • MBA from a reputed university with Science or Engineering undergraduate degree
  • Minimum of 6+ years of hands-on experience in configuring and setting up Marketing, Sales, Finance and other business processes.
  • Salesforce Consultant Certification a plus
  • Proven track record of successfully managing CRM implementations.
  • Strong understanding of business processes and sales funnel management.
  • Proficiency in Analytics tools and features, including reports and dashboards.
  • Excellent analytical, problem-solving, and organizational skills.
  • Strong communication and interpersonal skills for effective client engagement.
  • Experience with additional CRM or business management tools.
  • Familiarity with Agile project methodologies.

Why Choose DBSync?

DBSync offers a wide range of opportunities for career advancement and professional development. We believe in the strength of collaboration at DBSync. Our inclusive and diverse workplace encourages employees to share ideas, work together on projects, and support each other in reaching common objectives. We invest in our employees' success by providing access to top-notch training and development initiatives. Along with competitive pay, DBSync provides a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more. Job Location - Bangalore (Remote). Work Shift: U.K. Shift (03:00 PM IST to 12:00 AM IST).

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