International Voice Process

3 weeks ago

New Delhi, India HCLTech Full time

HCLTech Walkin drive -International Voice Process (Experienced)23th October 2025Experience:(1- 4 Years) Shift: UK Shift Mode of interview:Walkin Date: 23th October 2025 Timing:10:30 AM to 2:00 PM Contact HR:Dharani Work Location - Navallur. Interview Location:ETA 3-TechnoPark,Sandhiya info citySpecialEconomicZone,33,RajivGandhiSalai,NavallurVillageandPanchayat,ThiruporurPanchayatUnion,Navallur,TamilNadu603103,India . Job Summary: We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 1-3 years of experience in international calling, specifically supporting UK clients.Key Responsibilities: Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner. Address client issues related to services, transactions, or operational concerns. Maintain detailed and accurate records of all client interactions using CRM tools. Escalate unresolved issues to internal teams and ensure timely follow-up. Collaborate with internal departments to enhance client satisfaction and service delivery. Ensure compliance with UK data protection and service standards.Required Skills and Experience: 1-3 years of experience in international voice-based client support, preferably with UK clients. Excellent spoken English with a neutral or UK-accented tone. Strong interpersonal, communication, and problem-solving skills. Familiarity with CRM platforms such as Salesforce, Zendesk, or similar. Willingness to work full-time from the Navallur, Chennai office (no hybrid/remote option).Preferred Qualifications: Bachelors degree in any discipline. Certifications in client service or voice process operations are a plus. Understanding of UK business culture and client expectations.

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