Team Lead

3 weeks ago


New Delhi, India Trigent Software - Professional Services Full time

Job descriptionRole: Team Lead – International Voice OperationsLocation: BangaloreShift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory roleWhat You’ll Do:- Lead and motivate a team of customer service representatives. - Monitor performance metrics and ensure KPIs are met. - Conduct regular call quality checks and provide coaching. - Manage day-to-day operations and handle escalations. - Prepare performance reports and drive process improvements. - Collaborate with training teams to upskill your team members.What We’re Looking For:- Graduate with 5+ years of BPO/contact center experience. - Proven experience as a Team Lead in international voice processes. - Strong people management, communication, and problem-solving skills. - Ability to thrive in a fast-paced, high-performance environment. - Flexibility to work in rotational shifts.


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