Team Lead

3 days ago

New Delhi, India Trigent Software - Professional Services Full time

Job description Role: Team Lead – International Voice Operations Location:Bangalore Shift:Rotational (including night shifts)Experience:5+ years in a contact center environment,with at least 1–2 years in a team lead/supervisory roleWhat You’ll Do: Lead and motivate a team of customer service representatives. Monitor performance metrics and ensure KPIs are met. Conduct regular call quality checks and provide coaching. Manage day-to-day operations and handle escalations. Prepare performance reports and drive process improvements. Collaborate with training teams to upskill your team members. What We’re Looking For: Graduate with5+ years of BPO/contact center experience . Proven experience as aTeam Lead in international voice processes . Strong people management, communication, and problem-solving skills. Ability to thrive in afast-paced, high-performance environment . Flexibility to work inrotational shifts .

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