International Voice Process Executive

10 hours ago

New Delhi, India HCLTech Full time

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.Designation: Customer SupportProcess: Inbound Calling. * No sales or upselling or cross selling.Experience: 1 to 6 Yrs in Voice processShift: Rotational Shift and rotational Off*Candidates should be within 35 Kms from office location*Work Location: HCLTech - Noida Sector 144Interested candidates can share their resume and the below details to vignesh-baskaran@hcltech.comSubject of the Email: International voice Process - NoidaFull name as 10th Marksheet :Mobile Number:Email Id:Total Experience:Relevant Years of experience:International Client Experience(Y/N):Current CTC:Expected CTC:Okay with rotational shift and Offs (Y/N):Ready to work from office (Y/N):Notice Period: Immediate JoinerCurrent Location:Having all Offer & relieving documents of previous companies:Ex-employee of HCL (Y/N): IF yes, please share your SAP ID :Please find the JD below.Responsibilities- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs - Responding to queries regarding our products, services, data and client accounts - Managing multiple client queries at once - Utilizing workflow tools to manage your own workload - Contributing to the achievement of team targets including service levels and quality measures - Maintain accurate records of customer communication and discussions using the appropriate internal system/s - Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time - Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved - Ensure that good client / consumer outcomes are at the center of all operational activity and decision making - Deliver great clients and consumers service and seek to exceed client / consumer expectationMandatory qualifications:Excellent communication skills both verbal and written Mandatory.A problem solving mind-set.The ability to multi taskAble to work well as an individual and as part of a teamMinimum 12th is mandatory.Perks:Cab facility is Available (Home pickup & Drop)5 Days working

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