Information Technology Technical Support

4 weeks ago


Madurai, India Rosemallow Technologies Pvt Ltd Full time

Prior L1 remote support expertise, including hardware deployment, diagnosis, and troubleshooting, would be valued as a distinct advantage.

Good knowledge of Microsoft solutions e.g., Microsoft 365 package, MS windows client, OneDrive, SharePoint.

Good understanding of computer systems, networking, and other tech products e.g., LAN & Wi-Fi solutions, firewall, backup, antivirus server and storage

Possesses understanding and technical ability for Computers, Hardware, and Software Troubleshooting

Exhibit a strong capacity for information gathering, analysis, and problem-solving.

Customer service oriented and good team player

Excellent interpersonal, communication, organizational, and professional interfacing abilities with a variety of users and personnel within the company

Strong time management abilities, including the capacity to priorities tasks, multitask, and work well in a team atmosphere that is fluid, dynamic and fast-paced.

Strong written and verbal English communication skills.



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