Senior Technical Support Specialist

2 weeks ago


Madurai, Tamil Nadu, India Smart Work Consultants Full time

We are seeking a skilled Technical Customer Service Engineer to provide exceptional technical support to our customers. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering outstanding customer experiences.

Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or ticketing system.
  • Troubleshoot and resolve technical issues related to our products/services.
  • Provide step-by-step solutions and guidance to customers.
  • Escalate complex issues to senior engineers or development teams.
Requirements:
  • 2 years of experience in customer support or a related field.
  • Technical degree in Computer Science, Engineering, or related field.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Strong understanding of technology.
  • Experience with ticketing systems.


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