Customer Success Manager
3 days ago
Be part of a high-growth digital and customer experience consulting firm that is growing by over 50% in the last year and is forecasting growth of 50% year on year in the next two years.Altudo Rainmakers is a high-performance team that has clocked 80% YoY growth and seeks to blitz its growth in the coming year. This opportunity is for that high achieving individual who will be responsible for the next phase of Altudo’s growth by driving business and strategic account growth. You will build relationships with decision makers and influencers (CIO/CMO/CDO etc.) including leaders from World class SaaS Unicorn Product companies in leading Martech and digital B2B space.The individual will be responsible for developing, executing, and owning a long- term account strategy for customers. You will be responsible for retention and expansion of accounts in addition to driving adoption of our Market Intelligence solutions in core processes across the business. You will own the relationship with customers and key decision makers helping them with reaching business goals and KPIs leveraging market intelligence and our consulting services.The compensation will be fixed base + variable.Core Responsibilities Manage and develop long-term partnerships with some of the biggest brands in the world. Increase renewal rates by owing up the revenue numbers. Manage relationship with account users regarding engagement and product adoption in order to exceed commercial targets. Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability. Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement.What will I bring to the team? Excellent communication and presentation skill. Strong understanding of SAAS. Ability to run commercial discussions Minimum 4+ years of commercial experience navigating renewals and upsells. Excellent communication and presentation skills Ability to influence, confidently handle objections, and resolve customer issues. Experience in account management. Experience in managing multi departmental accounts. Good to have knowledge of ISMS. Experience in engaging with CX level executives in organizations. Deep understanding of value drivers in recurring revenue business models. Team player able to effectively interact with colleagues and business partners across the company.What’s in it for you? Accelerated growth, quarterly reviews and half yearly promotions for high achiever. Be part of a high potential, high performing digital transformation culture and customer experience consulting company which grew 80% year on year in last 2 years. A proven playbook to set you up for success: we've got your back. A rewarding compensation plan with uncapped incentives - you win, we win.
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Customer Success Manager
3 days ago
New Delhi, India Kovaion Consulting Full timeIn Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...
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Customer Success Manager
2 weeks ago
New Delhi, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships....
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Customer Success Manager
2 weeks ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1) LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
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Customer Success Manager
5 days ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1)LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
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Customer Success Manager
2 weeks ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAt ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
3 days ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAtColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
5 days ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokens AtColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
3 days ago
New Delhi, India Signzy Full timeCustomer Success ManagerLocation: Mumbai, Pune, and Navi MumbaiRole Type: HybridKnow Us Better:Signzy is a digital trust system. We provide identification, background checks, forgerydetection and contract management systems which enable contracting in a trustable,safe, legal, and convenient manner. Our biometric user authentication system andblockchain-based...
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Customer Success Manager
1 day ago
New Delhi, India Recro Full timeDesignation - Partner Success Specialist Location - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations,...
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Customer Success Manager
2 weeks ago
New Delhi, India Recro Full timeDesignation - Partner Success SpecialistLocation - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assignedimplementations, utilizing...
