Customer Service and HR Specialist

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Job Specification: Customer Service and HR Specialist

Location: Gurgaon, India

Company: Protein World

About Us

Protein World is a leading health and wellness brand with a bold, energetic approach and a commitment to excellence. Known globally for empowering individuals to achieve their health, fitness, and lifestyle goals, we are also expanding our impact across telecoms, recruitment, and construction industries in India.

Based in Gurgaon, we are developing a five-acre business hub, which will soon house state-of-the-art facilities for our businesses. While this development is underway, our team operates from a dedicated office on the site, building the systems and culture that will drive our growth across diverse industries.

Role Overview

We are seeking a Customer Service and HR Specialist to work across our business verticals, ensuring seamless customer experiences and effective HR processes. This is a unique opportunity for a high-energy, people-focused individual to play a central role in creating exceptional experiences for both our customers and employees.

The ideal candidate will be a natural people person with high emotional intelligence, exceptional organizational skills, and a passion for fostering a positive, high-vibration work culture. This role is perfect for someone who thrives on variety, loves creating harmony, and is excited to support businesses in health, telecoms, recruitment, and construction.

Key Responsibilities

Customer Service:

• Deliver outstanding customer service across health, telecoms, recruitment, and construction sectors via email, phone, and chat.

• Handle queries, complaints, and feedback with professionalism, empathy, and efficiency.

• Collaborate with internal teams to resolve issues and improve customer satisfaction.

• Identify trends in customer feedback and suggest innovative ways to enhance the customer experience.

• Create and refine customer service systems for greater efficiency and effectiveness.

Human Resources:

• Support recruitment efforts across all business verticals, from posting job ads to onboarding new hires.

• Maintain HR records and systems, ensuring accuracy and efficiency.

• Organize team-building activities, training programs, and performance reviews.

• Act as a key point of contact for employee queries and concerns, fostering trust and alignment with company values.

• Promote a positive, high-energy workplace culture that prioritizes collaboration and growth.

Operational Excellence:

• Adapt to the needs of diverse industries and support the development of efficient systems across health, telecoms, recruitment, and construction.

• Focus on outcomes, ensuring high-quality results rather than just busyness.

• Continuously identify and implement opportunities for operational improvement.

• Build relationships with employees and customers to create meaningful solutions that align with the company's vision.

Who We're Looking For

We're looking for a high-energy, high-integrity individual with a unique blend of skills and personality traits, including:

• Exceptional interpersonal skills: A warm, approachable personality that people naturally trust.

• High emotional intelligence: The ability to read people, manage conversations, and resolve conflicts effectively.

• Mature and responsible: An "older soul" who brings stability, wisdom, and a maternal (or paternal) instinct to the role.

• Organized and detail-oriented: A natural at managing their own workload and helping others stay on track.

• Adaptable and versatile: Thrives in a dynamic environment, wearing multiple hats across industries.

• High energy and positivity: Passionate about fostering a vibrant, uplifting workplace culture.

• Systems thinker: Strong ability to develop processes that create efficiency and high-quality output.

Requirements

• Experience: 3-5 years in customer service and/or HR roles, ideally in a fast-paced, multi-business environment.

• Skills: Familiarity with customer service tools (e.g., Zendesk, Freshdesk) and HR software is a plus.

• Values: High moral standards, strong integrity, and a genuine commitment to creating positive outcomes.

• Mindset: A problem-solver with a proactive approach to improving systems and team dynamics.

Why Join Us?

• Be part of a fast-growing global brand expanding into telecoms, recruitment, and construction.

• Work in a collaborative, high-energy environment that values positivity, integrity, and teamwork.

• Be a key player in shaping the systems and culture across diverse industries.

• Contribute to the development of our five-acre business hub in Gurgaon, helping lay the foundation for future growth.

• Enjoy opportunities for personal and professional development in a role that blends creativity, strategy, and people-first values.

If you are a high-vibration, people-focused individual with a passion for creating positive impact, we'd love to hear from you