Customer Success Executive –

3 weeks ago


New Delhi, India Qoruz Full time

Customer Success Executive – (MarTech) Experience:1-2 years Location:HSR Layout, BangaloreAbout Qoruz, the Journey, and Life at Qoruz: https://bit.ly/TheQoruzLifeJob Description: Customer Onboarding & Engagement– Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform. Conduct personalized product demos, training sessions, and share best practices for effective adoption. Customer Relationship Management– Build and maintain strong, long-term relationships with customers. Understand their marketing goals, provide strategic recommendations, and identify opportunities for account growth through upselling and cross-selling. Customer Support & Retention– Address customer queries with speed and empathy through email, chat, and calls. Proactively resolve issues, ensuring customer satisfaction and long-term retention. Performance Tracking & Insights– Monitor customer usage, engagement, and success metrics. Maintain accurate documentation in the CRM and provide data-backed insights to improve customer outcomes. Cross-Team Collaboration– Work closely with sales, product, and marketing teams to ensure customer feedback is communicated effectively. Collaborate on campaigns and initiatives that drive product adoption and customer success.Requirements: 1 year of experience in Customer Success, Account Management, or Client Servicing roles (preferably in a SaaS or MarTech environment). Strong understanding of marketing technology platforms or influencer marketing ecosystems. Excellent communication and relationship-building skills. Proactive, analytical, and customer-centric mindset. Fluency in English (additional languages are a plus).



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