Business Development Associate
4 days ago
Key Responsibility Areas (KRA) for a Business Development Associate (Telecalling):
1. Lead Generation:- Identify potential customers through cold calling, database mining, and market research.
- Build and maintain a pipeline of prospects for follow-up.
- Initiate contact with potential clients to introduce products or services.
- Engage in consultative conversations to understand customer needs.
- Schedule appointments for sales representatives when necessary.
- Handle inquiries from potential customers and provide product or service details.
- Convert inquiries into qualified leads or direct sales.
- Achieve daily, weekly, and monthly sales targets through effective telecalling.
- Upsell or cross-sell products/services when opportunities arise.
- Build rapport with potential customers to foster trust and long-term engagement.
- Maintain regular follow-ups to nurture leads and drive conversions.
- Accurately record customer information, interactions, and sales activities in CRM tools.
- Update databases with new and verified contact details.
- Collect feedback from prospects about products/services to share with the marketing or product development teams.
- Identify trends or common objections and suggest improvements.
- Work closely with sales and marketing teams to align strategies.
- Participate in team meetings to share insights and progress.
- Prepare daily, weekly, or monthly reports on calls made, leads generated, and sales achieved.
- Track performance against set targets and KPIs.
- Number of calls made per day.
- Lead conversion rate.
- Sales target achievement.
- Customer feedback and satisfaction.
- Quality of data management and reporting.
This role requires a mix of excellent communication skills (English) , persuasive abilities, and attention to detail to effectively drive business growth through telecalling.
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