Account / Customer Development Manager (FMCG)

2 days ago


New Delhi, India On The Rocks Full time

#Hiring Alert Account / Customer Development Manager (FMCG)Location: Hyderabad, India (Working with UK timings)Salary: ₹6 – ₹10 LPAExperience: 6–10 years in Account Management or Key Accounts SalesPreferred Background: FMCG / Food / Retail / Supply ChainQualification: MBA (preferred)About ON THE ROCKSOTR Direct is a leading UK-based logistics and distribution company, connecting global FMCG brands with major retailers and customers across the UK.We manage a diverse portfolio of FMCG, frozen, and foodservice products — driving growth through innovation, operational excellence, and long-term partnerships. As we expand our India operations, we’re looking for a seasoned Account / Customer Development Manager to manage and grow key UK accounts, focusing on commercial performance, profitability, and customer satisfaction.Purpose of the RoleThe Account / Customer Development Manager will be responsible for managing centralized and key UK accounts end-to-end — ensuring seamless coordination between commercial, operations, and logistics teams. This role demands strong account ownership, business acumen, and a deep understanding of the FMCG or related industries.Key Responsibilities- Own & Grow Key Accounts: Manage strategic UK accounts from onboarding to delivery and aftersales. - Drive Commercial Excellence: Negotiate and implement commercial agreements that deliver profitability and sustainable growth. - Expand Product Portfolio: Identify opportunities to introduce new SKUs and categories within existing customer bases. - Lead NPDs: Coordinate New Product Development and range expansion from concept to launch. - Build Client Relationships: Foster trust-based partnerships through proactive communication and reliable execution. - Operational Leadership: Oversee order flow, logistics coordination, delivery schedules, and payment cycles. - Business Insights: Track sales data, forecast trends, and prepare performance reports for leadership.Who You Are-7–10 years of experience in a similar role, preferably within FMCG / Food / Retail / Supply Chain industries -Proven track record in Key Account Management or Customer Development -Excellent commercial, negotiation, and stakeholder management skills -Strong analytical and problem-solving mindset with attention to detail -Demonstrated ability to manage end-to-end account operations -Experience working with or managing UK / European clients is a strong advantage -Self-motivated, proactive, and comfortable working in UK business hours -MBA (Marketing preferred)Why Join Us-Work directly with UK-based brands and retailers -Be part of a fast-growing international FMCG business shaping the future of distribution -Enjoy autonomy, ownership, and opportunities to innovate -Competitive salary package – ₹6 to ₹10 LPA -Collaborative, growth-oriented culture with exposure to global operationsHow to ApplyApply below or send your CV and a short cover letter (max 150 words) explaining why you’re the perfect fit for this role.Learn more about us: www.otrdirect.co.uk



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