
Travel Desk Executive
7 days ago
Hi,
We are seeking a dynamic and detail-oriented Reservations Specialist for a 3-star property located in Coimbatore and Chennai. This is a full-time, mid-level position ideal for individuals with a maximum of 6 years of relevant work experience. The successful candidate will efficiently manage reservation systems, ensuring optimal guest satisfaction and operational efficiency.
Qualifications and Skills
- Must be proficient in Amadeus, a crucial tool for managing travel and hotel reservations (Mandatory skill).
- Experience with Reservation Management Software is essential to streamline booking processes (Mandatory skill).
- Competence in data entry to ensure accurate recording of bookings and reservations (Mandatory skill).
- Familiarity with Sabre or Galileo systems to support diverse reservation tasks and activities.
- Effective use of CRM software to maintain strong guest relationships and service excellence.
- Proficiency in Microsoft Office Suite to manage reports, communications, and data analysis efficiently.
- Comfortable using multi-line phone systems for handling multiple incoming calls simultaneously.
- Strong organizational skills to manage and prioritize tasks effectively in a fast-paced environment.
Roles and Responsibilities
- Process and manage reservation requests through various platforms ensuring accuracy and efficiency.
- Optimize occupancy levels by controlling room allocations, pricing strategies, and promotional activities.
- Provide outstanding customer service by addressing inquiries and resolving issues in a professional manner.
- Maintain records of guest profiles, reservation activities, and payment transactions diligently.
- Collaborate with the sales and front desk teams to ensure seamless communication and operations.
- Analyze reservation trends and feedback to identify opportunities for process improvement.
- Prepare detailed reports for management to assist in decision-making and strategic planning.
- Stay updated on industry trends and competitor practices to maintain competitive advantage.
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