Production Support Engineer

3 weeks ago

Gurugram, India DealShare Full time

About the job

Position : Production Support Engineer

Experience : 2 Years

Location : Gurgaon

Job Summary :


Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance.

Key Responsibilities :

- Provide technical support to ensure the smooth operation of systems.

- Troubleshoot issues and implement effective workarounds.

- Collaborate with cross-functional teams to ensure high system availability and performance.

- Monitor systems and proactively identify potential issues.

- Document processes, solutions, and knowledge for future reference.

- Continuously improve processes and procedures to enhance system reliability and efficiency.

Qualifications and Skills:

- 2+ years of experience in production support or comparable tasks in a technologically environment.

- Technical expertise in operating systems, databases (such as SQL and Oracle), programming languages, and monitoring tools.

- Excellent problem-solving and troubleshooting abilities.

- Ability to prioritize tasks and manage time effectively to meet deadlines.

- Technical expertise in operating systems (Windows, Linux), databases (SQL, Oracle), and programming languages (Java, Python, etc.).

- Proficiency in using monitoring tools such as Nagios, Zabbix, or similar.

- Strong problem-solving and troubleshooting skills with a keen attention to detail.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

- Proven ability to work well under pressure and prioritize tasks in a fast-paced environment.

- Experience with ITIL or other IT service management frameworks is a plus.

- Certifications such as ITIL Foundation, Oracle Certified Associate, or similar are desirable but not required.

(ref:hirist.tech)

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