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Product Support Engineer

3 months ago

Gurugram, India Dhani Full time

JD for Product support engineer.

  • Good Communication Skills(Written & Verbal) and Interpersonal skills
  • Experience providing Product or Application Support
  • Knowledge on any of the CRM Tools like JIRA, Salesforce etc
  • Knowledge on Basic Linux, Networking, Any database Web Applications
  • Strong troubleshooting skills
  • Good knowledge on Customer/tech support processes
  • Configure, Troubleshoot and Resolve customer issues.
  • Monitor case statuses and keep it up to date with information from customer and internal teams