Customer Success Manager
2 days ago
At BIK, we are wanting to scale up to meet our exponential growth in # of Brands.- Currently, have a small team of 3 CSMs - These eCommerce Brands come from across geographies like India, UK, US, UAE, Singapore & more. - We are looking to add our 4th CSM to handle a diverse set of clients. - BIK is doubling the # of brands every quarter, and hence our teams & your career growth opportunities. - The only thing that we want in our CSMs are Grit, Determination & perseverance to enable every customer till they feel good about our platformYour Success Star Metric: NPSPS : BIK has an NPS of 57, if you feel you can take it up, let’s chat? :)What you will do- Delivering excellent onboarding experience. - We believe in Love at 1st sight. Making onboarding an experience for which Brands fall in love with us :) - Doing whatever it takes to increase BIK’s revenue contribution to the brand - We have brands where BIK contributes >50% of their revenues, we would ideally want all the accounts that you own pushes to this number :) - Be the torch bearer for our Product Team : We love & expect our CSMs to guide our product roadmap. Leading our tech Business weekly sync would be a cherry on cake with all the insights that you gather through the week. The sync happens directly with the CTO so you get ample opportunity to flaunt your product skills ;). - Be a piggy back to the marketing team : Work alongside our marketing team to highlight customer success stories, boosting BIK's market presence and brand awareness. - Proactive Customer Management : Identify and address potential challenges to customer adoption early, implementing proactive strategies to foster stronger alignment. - Efficiently troubleshoot and resolve technical issues, partnering with product and engineering teams to continuously improve our offerings.Who are you ?- Experience and Expertise : 2-5 years of account management experience within the SaaS sector. - A deep understanding of the marketing landscape, particularly in digital marketing strategies, customer journey mapping, and personalization tactics. - Demonstrated success in utilizing data and insights to drive business direction and customer engagement strategies. - A highly motivated, entrepreneurial spirit with the drive to excel in a dynamic, high-growth environment. - Superior problem-solving abilities and exceptional communication skills.About company:Vision: BIK helps e-commerce companies in India to generate more revenue. We work with big e-commerce players in India like Livspace, Fireboltt, Tata Brands, Forum mall. We have two products BIK and Manifest.ai. Our vision is to be the market leaders in the marketing automation category across the world.Scale: We process more than a billion events across these brands on an yearly basis which is increasing rapidly MOM.Fuel: Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.People: We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.
-
Customer Success Manager
2 days ago
New Delhi, India Kovaion Consulting Full timeIn Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...
-
Customer Success Manager
1 week ago
New Delhi, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships....
-
Customer Success Manager
1 week ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1) LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
-
Customer Success Manager
4 days ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1)LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
-
Customer Success Manager
1 week ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAt ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
-
Customer Success Manager
2 days ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAtColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
-
Customer Success Manager
4 days ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokens AtColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
-
Customer Success Manager
2 days ago
New Delhi, India Signzy Full timeCustomer Success ManagerLocation: Mumbai, Pune, and Navi MumbaiRole Type: HybridKnow Us Better:Signzy is a digital trust system. We provide identification, background checks, forgerydetection and contract management systems which enable contracting in a trustable,safe, legal, and convenient manner. Our biometric user authentication system andblockchain-based...
-
Customer Success Manager
14 hours ago
New Delhi, India Recro Full timeDesignation - Partner Success Specialist Location - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations,...
-
Customer Success Manager
1 week ago
New Delhi, India Recro Full timeDesignation - Partner Success SpecialistLocation - BangaloreThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assignedimplementations, utilizing...
