Moove - Sales & Onboarding Supervisor - Internet/Online (8-15 yrs)

3 weeks ago


Gurgaon, Haryana, India iimjobs Full time

About Moove :

Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership.

Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces.

By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.

About the Role :

As a Sales & Onboarding Supervisor at Moove, your role is pivotal in driving the success of our customer acquisition and engagement processes.

You will lead a team of sales and onboarding specialists, guiding and motivating them to achieve sales targets and ensure smooth customer transitions onto our platform.

Your responsibilities include overseeing the end-to-end onboarding experience, optimising sales strategies, training new team members, and collaborating with cross-functional departments to enhance customer satisfaction.

Your leadership will play a critical role in shaping our customer growth journey and contributing to the overall success of Moove.


What you'll be doing :

  • Deliver best in class, inperson support to our drivers the customer acquisition and onboarding stages of their lifecycle
  • Walk drivers through onboarding process and all of the tools to be successful
  • Promote the Moove brand, mission and values to our driver customers
  • Help brand the Moove name and get drivers excited
  • Stay on top of Moove policies and procedures
  • Register new drivers, and review accurate drivers' information while ensuring compliance with Moove standards.
  • Accurately describe Moove's product features and benefits to drivers.
  • Ensure all onboarded drivers are transferred to the Moove Fleet account.
  • Resolve driver related issues.
  • Work with the City Fleet Manager in building harmonious relations between drivers.
  • Build driver funnel dashboard for new driver acquisition across various channels
  • Manage driver referral and incentive schemes.
  • Manage driver agency relationships to ensure they met company KPIs.
  • Select best in class partners to work with for technical testing and training as required and for driver acquisition
  • Manage the driver funnel keeping churn to a minimum and conversion high
What you will need for this position

  • A Bachelor's degree in any field such as sales, marketing, operations or any related fields.
  • A minimum of 5 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
  • Excellent communication skills.
  • Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
  • Must be customer servicecentric.
  • Must possess basic administration skills.
  • Ability to work independently, with little or no supervision.
  • Ability to work in a fastpaced environment.


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