Team Leader, Customer Service

2 months ago

Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit

.

About Customer Support Center

At Thermo Fisher Scientific, we are committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers' needs. Our customer service and support are critical to enabling an outstanding customer experience. Our Customer Support Center organization is instrumental in these efforts and their flawless alignment across geographies and commercial functions is essential to our success.

The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and give to the success of our business in India and across the world.

Job Title: Team Lead Customer Service

Reports To: Supervisor, Customer Service

Location: Bangalore

Roles & Responsibilities

  • Understand the Customer Care Business and Identify relevant KPI's and drive the critical metrics efficiently. Customer-centric and keenly aware of markets, trends, and competitors.
  • Provide immediate supervision to Customer Care staffs and operates with no supervision in a sophisticated environment
  • Handle customer service issues either through direct personal action or refer to the accurate individual/department
  • Proactively identify, define and solve the most sophisticated problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develops process or service improvement plans and recommend to Customer Service Manager.
  • Coordinate annual reviews and performance improvement plans.
  • Leads projects within the team to achieve achievements and objectives. Carries out tasks in compliance with the agreed procedure to assist the company in meeting its quality objectives.
  • Strong analytical skills and ability to work in an unstructured and evolving environment
  • Consistent track record to lead cross-functional teams through influence versus direct management; excellent skills
  • Accept change. Motivate change in the team with a positive approach.
  • Maintain and promote social, ethical and interpersonal norms in conducting all affairs. Ability to think and act efficiently, acting for the greater good of the organization. Accept and demonstrates the diversity of culture and thought
  • Authentic, open and leads by example, holding self and others accountable. Inspires's motivates and collaborates Cross functional teams.

Experience/ Skills Required

  • Any graduate with a consistent track record. as a leader in your previous role
  • 5 years of' Hands-on experience in Order Management.
  • Must have led a team for at least 1-2 years.
  • Experience in Quality management is desired.
  • Experience working in SAP or Salesforce will be an advantage.
  • Display excellent verbal and written communication and interpersonal skills.
  • Highly diligent and organized with excellent analytic and problem-solving abilities
  • Able to multi-task, prioritize and lead time effectively
  • Ability to work under critical situation
  • Customer-orientated and ability to adapt/respond to different types of tasks
  • Should be Flexible in Night Shift. willing to work in any shift
  • As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go further beyond call of duty.

  • Front Office Team Leader

    4 weeks ago

    Bengaluru, Karnataka, India Hilton Bangalore Embassy Golflinks Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Tele Caller Team Leader

    2 months ago

    Bengaluru, Karnataka, India ABS International Full time

    Job OverviewWe are seeking a highly skilled Team Lead for Tele Callers, specializing in the Banking and Stock Broking industry. The ideal candidate will have between 4 to 6 years of relevant work experience. The role demands effective leadership, superior communication skills, and strong problem-solving abilities.Qualifications and SkillsMinimum of 4 years...

  • Team Leader Collections/Sales/ Lead Generation

    2 months ago

    Bengaluru, Karnataka, India timesjobs Full time

    Attrition Control: Ensure that employees are supported and guided, and their controllable issues are resolved transparently. Assist new employees in adjusting to the work environment and requirements. Track possible attrition and help in resolving issues. Utilize warning system trackers and Employee Wellness Support (EWS) for open houses and retention...

  • Customer Service Representative I

    2 months ago

    Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life...

  • Customer Service Specialist I

    1 month ago

    Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are...

  • Customer Service Representative II

    2 months ago

    Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    Work ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences...

  • Program Leader

    1 month ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Engineering Leader

    1 month ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Program Leader

    5 days ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Engineering Leader

    1 month ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Engineering Leader

    5 days ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Technical Customer Service Associate AWS Customer Service

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer...

  • Engineering Leader

    4 weeks ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Engineering Leader

    7 days ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    Key Responsibilities:Resource Planning and Allocation:Develop and maintain a resource management plan, ensuring the effective allocation of IT resources across projects and departments.Collaborate with project managers and department heads to assess resource needs and forecast future requirements.Monitor resource utilization and availability, adjusting plans...

  • Engineering Leader

    5 days ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    Key Responsibilities:Resource Planning and Allocation:Develop and maintain a resource management plan, ensuring the effective allocation of IT resources across projects and departments.Collaborate with project managers and department heads to assess resource needs and forecast future requirements.Monitor resource utilization and availability, adjusting plans...

  • Customer Service Advocate

    2 months ago

    Bengaluru, Karnataka, India timesjobs Full time

    : Customer Service Advocate - Product SupportLocation:Bangalore, IndiaReqNum:26899Summary:Hungry, Humble, Honest, with Heart.The Opportunity:At Nutanix, we make hybrid multi-cloud infinitely simple and cost-effective. Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether on-premises or hybrid, youll ensure...

  • Business development- Value Added Services Value Added Services

    1 month ago

    Bengaluru, Karnataka, India timesjobs Full time

    Value Added Services (VAS) team is looking for a data-driven and result-oriented business leader to expand services charter for Indian customers. A successful candidate will build solutions by leveraging existing business partner relationships and will forge new synergistic relationships. He/She will be a self-starter, embraces ambiguity, and operates with...

  • Engineering Leader

    1 month ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Engineering Leader

    5 days ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Customer Service Specialist

    2 months ago

    Bengaluru, Karnataka, India timesjobs Full time

    Customer Service SpecialistSummaryTitle: Customer Service SpecialistID: 2343Location: Bangalore, IndiaDepartment: Technical SupportDescriptionInnovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds most...