Customer Service Specialist I
1 month ago
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Job Description
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit
. About Customer Support Center
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers' needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is important to our success.
The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and give to the success of our business in India and across the world.
Job Title: Senior Customer Service Representative
Reports To: Team Leader, Customer Service,
Location: Bangalore
Roles & Responsibilities
- Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
- Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
- Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
- Works independently and requires minimal mentorship
- Optimally collaborate across the team to ensure that mistakes are not repeated by team members
- Engage in activities to provide an enhanced customer experience
- Ensures adherence to organizational procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Enforce to daily turnaround time for orders as per set TAT guidelines
- Proactively calls out issues that can potentially hamper the business processes
- Supply to team effort by accomplishing related results as needed
As a Customer Service Representative-Order Management you represent our company well by being responsible, punctual and self motivated
Other Requirements
- Preferably bachelor's degree (Arts, Science, Commerce, Business Administrations)
- 3-5 years Hands on experience on Order Management
- Requires strong digital literacy, including Microsoft office
- Display excellent verbal and written communication and interpersonal skills.
- Highly detailed and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and lead time efficiently
- Ability to work under face pace environment
- Customer orientated and ability to adapt/respond to different types of tasks
- Flexible to work in Night Shift
-
Risk Specialist I Risk Specialist I
2 months ago
Bengaluru, Karnataka, India AMAZON INDIA PVT LTD Full timeApply for Risk Specialist I, Risk Specialist, I Fraud Investigation Team, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 5 Year of Experience on
-
Customer Service Specialist
2 months ago
Bengaluru, Karnataka, India timesjobs Full timeCustomer Service SpecialistSummaryTitle: Customer Service SpecialistID: 2343Location: Bangalore, IndiaDepartment: Technical SupportDescriptionInnovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds most...
-
Customer Service Representative I
2 months ago
Bengaluru, Karnataka, India Thermo Fisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life...
-
Risk Specialist I Risk Specialist I
2 months ago
Bengaluru, Karnataka, India timesjobs Full time## AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization, youll support the development and...
-
IT Service Desk Analyst I
1 month ago
Bengaluru, Karnataka, India Arrow Electronics Full timePosition:IT Service Desk Analyst IJob Description:Provides accurate solutions to user problems to ensure productivity.Work on received by the Lv1 team (Email, Web Tickets).Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate.Maintains a professional support image at all...
-
Bengaluru, Karnataka, India timesjobs Full timeCustomer Service Specialist | Contract Role | Bangalore OfficeSummaryTitle: Customer Service Specialist| Contract Role | Bangalore OfficeID: 2343Location: Bangalore, IndiaDepartment: Technical SupportMore about this job >DescriptionInnovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology,...
-
Systems Specialist
4 weeks ago
Bengaluru, Karnataka, India Danaher Corporation Full timeBe part of something altogether life-changing Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...
-
IT Technology Services Specialist
2 months ago
Bengaluru, Karnataka, India SAP Ariba Full timeApply for IT Technology Services Specialist SAP BASIS Job Details SAP, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 9 Year of Experience on
-
Bengaluru, Karnataka, India Innovatia Inc Full timeApply for Customer Service Specialist Contract Role Bangalore Office, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 1 Year of Experience on
-
Bengaluru, Karnataka, India innovatia india Full timeApply for Customer Service Specialist Contract Role Bangalore Office Innovatia Inc., Career Progress Consultants in Bengaluru/ Bangalore for 0 - 1 Year of Experience on
-
Senior Customer Care Tech Specialist
1 month ago
Bengaluru, Karnataka, India Toast Full timeToast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Bready* to make a change?As a Customer Care Tech Specialist - ToastNow, you'll be the hero of our customers' day and use your product knowledge and technical expertise to answer questions, solve...
-
Customer Experience Specialist
2 months ago
Bengaluru, Karnataka, India Arrow Electronics Full timePosition:Customer Experience SpecialistJob Description:What You will Be DoingPosition Summary:Will report to Business Operations Manager for strategic accounts for the global "Program Management". To provide strategic customer support, be the contact point, metrics management and order management support etc. The position will have global responsibilities...
-
Sr GTM Specialist
4 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Application Modernization background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist...
-
Service Operations Specialist, Bangalore
1 month ago
Bengaluru, Karnataka, India Danaher Corporation Full timeBe part of something altogether life-changing Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...
-
Engineer I AI
3 weeks ago
Bengaluru, Karnataka, India timesjobs Full time: Engineer I - AICompany:KautexLocation:Bangalore, Mylasandra, IndiaPosted Date:Reference No: 323840Job Duties:Responsibilities:Collaborate with stakeholders including process, equipment and automation teams to assist data-driven process improvement by implementation of supportive AI modelsWork with process development specialists to identify relevant...
-
Analytics Specialist Solutions Architect
1 month ago
Bengaluru, Karnataka, India timesjobs Full timeAWS Specialist Solutions ArchitectsAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise,...
-
Engineer I
2 weeks ago
Bengaluru, Karnataka, India lululemon India Tech Hub Full timeEngineer I (Java) Retail Technology Job DescriptionWho we are:lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai,...
-
IT Technology Services Senior Specialist
1 month ago
Bengaluru, Karnataka, India timesjobs Full time# ## Information Technology### IT Technology Services Senior Specialist - BASIS/MSSQLBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a...
-
Bengaluru, Karnataka, India timesjobs Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer...
-
Analytics Specialist Solutions Architect
1 month ago
Bengaluru, Karnataka, India Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts...