Technical Customer Service Associate AWS Customer Service
4 weeks ago
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including the public sector.
AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Customer Service team provides support to a wide range of external customers helping them understand what Cloud Computing is all about, and whether it can be useful for their business needs.
This team also assists with account and billing-related inquiries, and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
As a Technical Customer Service Associate, you'll help field customer e-mail, phone, and chat contacts while interfacing with other Support teams.
You will represent Amazon and AWS as you interact directly with our customers acting as an expert on AWS Cloud Computing services at the leading edge of this growing industry.
Key job responsibilities:
Providing innovative customer service to address billing, account access and authentication inquiries and general resource management while keeping customer data safe.
Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
Assisting with customer communication during AWS critical launches and support events.
About the team
Diverse Experiences
Amazon values diverse experiences and encourages candidates to apply even if they do not meet all of the preferred qualifications and skills listed in the job description.
Why AWSAmazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform.
AWS pioneered cloud computing and continues to innovate, earning the trust of customers ranging from successful startups to Global 500 companies.
Work/Life BalanceAWS values work-life harmony and strives for flexibility as part of its working culture to ensure success at work does not come at the expense of sacrifices at home.
Inclusive Team CultureAWS fosters a culture of inclusion through employee-led affinity groups and events like Conversations on Race and Ethnicity (CORE) and AmazeCon to embrace uniqueness and empower employees.
Mentorship and Career GrowthAWS provides knowledge-sharing, mentorship, and career-advancing resources for professional development, aiming to become Earths Best Employer.
Locations
IND, KA, Bangalore
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