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Customer Service Advocate

3 months ago

Bengaluru, Karnataka, India timesjobs Full time
:
Customer Service Advocate - Product Support

Location:
Bangalore, India

Req

Num:
26899

Summary:
Hungry, Humble, Honest, with Heart.

The Opportunity:
At Nutanix, we make hybrid multi-cloud infinitely simple and cost-effective. Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether on-premises or hybrid, youll ensure cost-effective business continuity through unified management, one-click operations, and AI-driven automation.

Join our top-notch team to handle customers' non-technical issues and provide the best support experience, working closely with Sales, Software Engineers, and Systems Reliability Engineers.


The Role:


Seeking customer advocates to support Nutanix systems, provide successful product experiences, and champion customers with product licensing, portal issues, and subscriptions.

Collaborate with Systems Reliability Engineers to deliver exceptional customer service.

About the Team:


The Customer Service Advocate - Process Support team embodies Nutanix's core values and collaborates to provide exceptional customer support in Bangalore and globally.


Your Role:
Provide timely, quality support globally
Troubleshoot process and system-related support requests
Drive continual process improvements
Develop internal and external knowledge bases
Serve as a liaison between stakeholders
Be a champion for customers

What You Will Bring:
2 years of customer-facing experience
Excellent communication and problem-solving skills
Ability to adapt to a fast-paced environment
Experience with billing solutions
Self-driven and willing to work in a fast-growing company
CRM tools experience, Salesforce preferred
Bachelors degree in STEM with 1-3 years of experience

Nutanix is an equal opportunity employer, fostering an inclusive environment for all employees. If you need accommodations, contact [email protected]

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer.

Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other category protected by applicable law.