Customer Service Advocate

4 weeks ago


Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

Company Overview

VictaMan Services Private Limited is a dynamic offshore mobile and web app development company located in the tech capital of India. With a passionate team of professionals, we offer the latest digital technologies and solutions to our clients worldwide. The company has a diverse workforce and belongs to the Information Technology industry.

Job Overview

We are seeking a dedicated Customer Service Representative to join our team at VictaMan Services Pvt. Ltd. in India. This is a full-time position suitable for freshers with 0 to 1 year of work experience. The ideal candidate will be responsible for managing customer inquiries and ensuring optimal satisfaction through effective communication and problem-solving.

Key Qualifications

  • Excellent Communication Skills (Mandatory skill)
  • Strong Problem-Solving Abilities (Mandatory skill)
  • Effective Conflict Resolution Skills (Mandatory skill)
  • Empathy to understand and address customer concerns
  • Patience to handle multiple customer interactions
  • Good time management skills to prioritize tasks efficiently
  • Adaptability to work in a dynamic environment
  • Active listening skills to fully understand customer needs

Responsibilities

  • Respond to customer queries in a timely and accurate manner, via phone, email, or chat
  • Resolve customer complaints by clarifying issues and providing solutions
  • Identify and escalate issues to the appropriate department when necessary
  • Maintain detailed records of customer interactions and actions taken
  • Follow up with customers to ensure their inquiries are resolved satisfactorily
  • Assist in developing customer service policies and procedures to improve service quality
  • Collaborate with team members to provide consistent and efficient service
  • Stay updated with product knowledge and new features to provide accurate information to customers


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