Customer Service Representative II
2 months ago
Work Schedule
OtherEnvironmental Conditions
OfficeJob Description
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit
.
About Customer Support Center
At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers' needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their flawless alignment across geographies and commercial functions is crucial to our success.
The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation to the success of our business in India and across the world
Job Title: Customer Service Representative II
Reports To: Team Leader, Customer Service,
Location: Bangalore
Roles & Responsibilities
- Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
- Engage in activities to provide an enhanced customer experience
- Ensure adherence to company procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively calls out issues that can potentially hamper the business processes
- Solves a range of straightforward problems and analyzes possible solutions using standard procedures
Other Requirements
- Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)
- 2-3years' Hands on experience on Order Management
- Requires strong computer skills, including Microsoft office
- Display excellent verbal and written communication and social skills.
- Highly thorough and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and handle time effectively
- Customer orientated and ability to adapt/respond to different types of tasks
- Flexible to work in Night Shifts
As a Customer Service Representative-Order Management you will be represent our company well by being responsible, punctual, and Self-motivated.
-
Customer Service Representative I
2 months ago
Bengaluru, Karnataka, India Thermo Fisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life...
-
Player Services Representative
1 month ago
Bengaluru, Karnataka, India Scopely Full timeScopely is looking for a Player Services Representative to join our Tripeaks team in Bangalore as a full time employeeAt Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of...
-
Customer Support Representative
4 weeks ago
Bengaluru, Karnataka, India ENVERUS Full timeApply for Customer Support Representative 24307, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 5 Year of Experience on
-
customer support representative
4 weeks ago
Bengaluru, Karnataka, India ENVERUS Full timeApply for CUSTOMER SUPPORT REPRESENTATIVE 24307, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 2 Year of Experience on
-
Customer Support Representative
3 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeCUSTOMER SUPPORT REPRESENTATIVE/Application Support Analyst - IndiaWhy You Want This Position:Enverus is a leading energy SaaS company that provides highly technical insights and predictive/prescriptive analytics to empower customers to make informed decisions that increase profit. As an Application Support Analyst in the Business Automation department, you...
-
Customer Service Specialist I
1 month ago
Bengaluru, Karnataka, India Thermo Fisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are...
-
Bengaluru, Karnataka, India timesjobs Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer...
-
Team Leader, Customer Service
2 months ago
Bengaluru, Karnataka, India Thermo Fisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are...
-
Senior Customer Support Representative- 24308
4 weeks ago
Bengaluru, Karnataka, India ENVERUS Full timeApply for Senior Customer Support Representative 24308, Career Progress Consultants in Bengaluru/ Bangalore for 3 - 6 Year of Experience on
-
Technology Consultant II
2 months ago
Bengaluru, Karnataka, India HPE Full timeTechnology Consultant II This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...
-
Technical Customer Service Associate
2 months ago
Bengaluru, Karnataka, India timesjobs Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....
-
Senior Customer Support Representative- 24308
3 weeks ago
Bengaluru, Karnataka, India timesjobs Full time## ### SENIOR CUSTOMER SUPPORT REPRESENTATIVE - IndiaWhy You Want This Position:Enverus is a leading energy SaaS company that provides highly technical insights and predictive/prescriptive analytics to empower customers to make informed decisions that increase profit. As an Application Support Analyst in the Business Automation department, you will have the...
-
Software Engineer II
3 weeks ago
Bengaluru, Karnataka, India Thermo Fisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout Team: Digital Platforms & Engineering is Thermo Fisher's "Software Engineering" center of excellence in Bengaluru. This center of excellence provides world-class software and cloud computing services that help scientists do their work more efficiently and with precision,...
-
Field Sales Representative
1 month ago
Bengaluru, Karnataka, India timesjobs Full timeJob Title: Field Sales RepresentativeLocation: [Bangalore,Delhi,Mumbai]Company: [TimesJobs]About Us: [TimesJobs] is a leading online job portal that connects job seekers with employers across various industries. Our mission is to streamline the hiring process and help organizations find the best talent quickly and efficiently. We are committed to providing...
-
Customer Service Specialist
2 months ago
Bengaluru, Karnataka, India timesjobs Full timeCustomer Service SpecialistSummaryTitle: Customer Service SpecialistID: 2343Location: Bangalore, IndiaDepartment: Technical SupportDescriptionInnovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds most...
-
Customer Service Advocate
2 months ago
Bengaluru, Karnataka, India timesjobs Full time: Customer Service Advocate - Product SupportLocation:Bangalore, IndiaReqNum:26899Summary:Hungry, Humble, Honest, with Heart.The Opportunity:At Nutanix, we make hybrid multi-cloud infinitely simple and cost-effective. Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether on-premises or hybrid, youll ensure...
-
Recruitment For Customer Service
2 months ago
Bengaluru, Karnataka, India Recruitment Department Full timeApply for Recruitment For Customer Service, Sunny Yadav in Bengaluru/ Bangalore ,Chennai ,Hyderabad/ Secunderabad ,Visakhapatnam ,Mangalore for 3 - 5 Year of Experience on
-
Software technologist II
3 months ago
Bengaluru, Karnataka, India Philips Full timeJob TitleSoftware technologist IIJob DescriptionJob title:Software technologist IIYour role:· Performs the role of a Requirements Engineer by analyzing and understanding the Functional requirements Specification.· Performs the role of a specialist by reviewing work products· Own and implement, deliver assigned modules along with the team· Supports...
-
Planning Analyst II
1 month ago
Bengaluru, Karnataka, India Danaher Full timeBeckman Coulter LSBeckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of...
-
Associate Data Engineer II
3 months ago
Bengaluru, Karnataka, India Philips Full timeJob TitleAssociate Data Engineer II - Core JavaJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully...