Customer Care Senior Representative

1 month ago


Chennai, Tamil Nadu, India timesjobs Full time
Customer Care Senior Representative

Date:
May 27, 2024

Location:
Chennai, TN, IN

Company:
NTT DATA Services

Responsibilities:
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.

Resolving moderately routine questions following pre-established guidelines.
Performing routine research on customer inquiries.

Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.


Required Skills:
Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
University degree or equivalent that required 3 years of formal studies of the English language.

0-1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.



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