Customer Care Senior Representative
4 weeks ago
Date:
May 30, 2024
Location:
Chennai, TN, IN
Company:
NTT DATA Services
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Required Skills:
Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
University degree or equivalent that required 3 years of formal studies of the English language.
0-1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisionsI hope this format meets your requirements. Let me know if you need further assistance.
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