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Customer Care Senior Representative
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Chennai, India NTT DATA Full timeJob Description Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are metResolving moderately routine questions following pre-established guidelines Performing routine research...
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Chennai, India Walmart Global Tech India Full timeJob SummaryYou make sound judgments and promote a customer/member-focused environment. You optimize execution and results.What you’ll doAs a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and...
Customer Care Senior Representative
4 months ago
Date:
May 27, 2024
Location:
Chennai, TN, IN
Company:
NTT DATA Services
Responsibilities:
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
Resolving moderately routine questions following pre-established guidelines.Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Required Skills:
Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
University degree or equivalent that required 3 years of formal studies of the English language.
0-1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
