Customer Care Collections Senior Rep

3 weeks ago


Chennai, Tamil Nadu, India timesjobs Full time
## Customer Care Collections Senior Rep

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Date: May 27, 2024

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Location: Chennai, TN, IN

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Company: NTT DATA Services

### Position's General Duties and Tasks

In these roles you will be responsible for:

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following preestablished guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
### Requirements for this role include:

  • Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
  • High school diploma
  • 1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 06 months of experience in a serviceoriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 06 months of experience in a serviceoriented role where you had to apply business rules to varying fact situations and make appropriate decisions
- *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.

- *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

### Job Segment:
Quality Assurance, Technology

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