Customer Care Senior Representative

2 weeks ago


Chennai, Tamil Nadu, India NTT DATA Full time

Job Description

  • Make outbound calls to US insurance companies to collect outstanding Accounts Receivables
  • Respond to customer inquiries by phone or in writing to ensure customer satisfaction and service standards are met
  • Resolve routine questions and conduct research on customer inquiries
  • Develop a strong knowledge of the healthcare insurance industry and team processes

Required Skills:

  • Work Monday-Friday from 17:30 to 3:30 IST
  • University degree or equivalent with 3+ years of English language studies
  • 0-1 year(s) of experience using Windows PC applications, navigating screens, and learning new software tools
  • 6+ months of service-oriented experience corresponding with English-speaking customers in writing or over the phone
  • 6+ months of service-oriented experience applying business rules and making decisions

Join us through the local Career site



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