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Sales Operations

2 months ago

Pune, Maharashtra, India BSH Home Appliances Group Full time
Company Description

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year

Additional information can be accessed at

Job Description

Purpose of this role is managing the Sales Operations and Customer support activities like Sales billing, logistics control, customer support (O2C processes) bringing effective communication interface to customers and end to end sales operations execution.
  • Customer service: Managing customer support department's day-to-day functions, responding to customer support issues and necessary communication to customers, working with TSS hotline team for timely closures of customer complaints.
  • Sales Operations: Managing entire sales operations activities like updating the customer master database / material master database, communicating on pending orders / ETA, coordination with Warehouse team for logistics, thus managing the overall order to Cash process from initial customer inquiry, order booking to invoicing.
  • Sales Billing and reporting: Ensure all activities leading towards billing to customers and sales reporting ensuring overall revenue realisation.
  • Inventory management: Overseeing planned and unplanned stocks in SAP to maintain optimal inventory levels and ensure adequate stock availability for customer demands.
  • VOC management: Timely management of customer issues, implement customer support processes and meeting customer expectations in general, so as to achieve highest level of internal and external customer satisfaction.
  • Material Planning Material planning follow up with Purchase and order follow up with Regional Sales Manager.
  • Program Management: Coordinate and monitoring various sales programs with support from Regional Sales Managers for smooth execution of programs at dealer locations

Qualifications

  • B.E/ B.Tech in Mechanical/Automotive OR MBA In operations or supply chain
  • 3-5 yrs Experience in Customer support, Billing, Supply chain management activity and Sales operations

Additional Information

Skills Required

  • Advanced levels of knowledge in SAP (SD MODULE) end user expert, Power BI.
  • Proficient in Power Point and MS Excel skills.
  • Proficient in leading a team and stakeholder coordination