Customer Service Manager

22 hours ago


Mumbai Maharashtra India, Maharashtra PSIPL [Property Solutions Pvt. Ltd.] Full time

Company Overview:-

PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors.

We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence.

The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability.



Vision of the organization:

To be the first choice in delivering excellence in integrated solutions & experiences


Values that we stand by:

  • Continuous Improvement
  • Entrepreneurial Spirit
  • Respect For People
  • Being Responsible and Accountable
  • Team Work
  • Business Ethics


Roles & Responsibilities:-

  • Drive account conversions into flagship accounts.
  • Establish and implement process standardization, including documentation and reporting mechanisms (G-R-G Standards).
  • Develop and deploy key documentation like:
  • Employee Data Management
  • Monthly Management Review (MMR) Reports
  • Minutes of Meeting (MoM) Standardization
  • Best Practices & Initiative Documentation
  • Internal Review & Governance Framework
  • Client Reporting & Documentation Standardization
  • Townhall Calendar Management
  • Client Expectation Documentation
  • Control Mechanism Implementation
  • Foster a culture of safety assessments across sites through digitalized framework.
  • Ensure timely updates and reporting within the Account CRM system. Training of CRM application across stakeholder group.
  • Conduct site visits and client meetings to capture the Voice of Customer (VOC).
  • Organize client workshops and develop solution-oriented documentation.
  • Administer and analyze Customer Satisfaction (CSAT) surveys.
  • Conduct process audits
  • Lead or participate in customer experience (CXM) events and initiatives to enhance service quality and client satisfaction.


Key Skills:-

  • Good Excel skills (pivot tables, formulas, charts, etc.).
  • Experience with BI tools like Power BI, Tableau or similar is a plus
  • Good understanding of customer metrics and service workflows.
  • Analytical mindset with attention to detail.
  • Effective communication and documentation skills.


  • Mumbai, Maharashtra, India, Maharashtra Little Muffet Full time

    Company Description Little Muffet is an online store dedicated to providing stylish and comfortable clothing for kids, making shopping easy for parents. Inspired by the lack of appealing children's clothes in India, the brand was founded by Anchal Dhanuka. We are committed to top-notch customer service and value suggestions and comments that help us improve....


  • Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...


  • Mumbai, Maharashtra, India, Maharashtra Convergint Asia Pacific Full time

    Title: Customer Service EngineerDepartment: Service DepartmentExperience – 3 to 7 yearsMain Objectives:1. Ensure client satisfaction.2. Manage relations with existing clients.3. Service security systems and provide services to our clients. Trouble shooting, solving problemsand finish routine preventive maintenance on time according to Convergint...


  • Mumbai, Maharashtra, India SKUPREME Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSkupreme automates brand, warehouse, and commerce operations. Utilizing intelligent order routing, real-time catalog and inventory synchronization, and native label generation, Skupreme assists brands and warehouses in scaling efficiently while reducing costs.Role DescriptionThis is a part-time remote role for a Customer Service Manager....


  • Mumbai, Maharashtra, India Orange Full time

    about the role To have overall accountability for the Quality of solutions provided to multinational Customers measure service provided against defined Service Level Agreements Service Level Management Prepare and publish Program Plan including Program Structure Roadmap Governance Matrix of Customer Service Strategy ensure all internal and...


  • Mumbai, Maharashtra, India Resource Management Group Plus Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Lead and manage a team of customer service executives. Develop and implement customer service strategies.Experience in managing customer service teams in the jewellery industry.


  • Mumbai, Maharashtra, India Muhavra Enterprises Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Service Manager Blue Tokai Coffee RoastersLocation: Andheri West, MumbaiRole OverviewThe Customer Service Manager will lead our customer support function, ensuring every customer interaction reflects our premium brand values. This role combines strategic leadership with hands-on problem-solving, with the goal of delivering outstanding...


  • Mumbai, Maharashtra, India, Maharashtra NIIT Full time

    Job Opening: Customer Service Executive Wipro (US Healthcare Process)Location: Aeroli, Mumbai Shift: Night Shift (Starts at 5:30 PM) Drop Facility AvailableNIIT is hiring Customer Service Executives for Wipro one of the leading names in global IT and business services. If you're passionate about communication, delivering top-notch service, and ready to work...


  • Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The Role  Customer Service Manager - Support Services-Customer Service  Job Role  End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify...


  • Mumbai, Maharashtra, India Krishna Enterprise's Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesImprove customer...