Customer Service Manager

3 weeks ago

Mumbai Maharashtra India, Maharashtra PSIPL [Property Solutions Pvt. Ltd.] Full time

Company Overview:-

PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors.

We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence.

The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability.



Vision of the organization:

To be the first choice in delivering excellence in integrated solutions & experiences


Values that we stand by:

  • Continuous Improvement
  • Entrepreneurial Spirit
  • Respect For People
  • Being Responsible and Accountable
  • Team Work
  • Business Ethics


Roles & Responsibilities:-

  • Drive account conversions into flagship accounts.
  • Establish and implement process standardization, including documentation and reporting mechanisms (G-R-G Standards).
  • Develop and deploy key documentation like:
  • Employee Data Management
  • Monthly Management Review (MMR) Reports
  • Minutes of Meeting (MoM) Standardization
  • Best Practices & Initiative Documentation
  • Internal Review & Governance Framework
  • Client Reporting & Documentation Standardization
  • Townhall Calendar Management
  • Client Expectation Documentation
  • Control Mechanism Implementation
  • Foster a culture of safety assessments across sites through digitalized framework.
  • Ensure timely updates and reporting within the Account CRM system. Training of CRM application across stakeholder group.
  • Conduct site visits and client meetings to capture the Voice of Customer (VOC).
  • Organize client workshops and develop solution-oriented documentation.
  • Administer and analyze Customer Satisfaction (CSAT) surveys.
  • Conduct process audits
  • Lead or participate in customer experience (CXM) events and initiatives to enhance service quality and client satisfaction.


Key Skills:-

  • Good Excel skills (pivot tables, formulas, charts, etc.).
  • Experience with BI tools like Power BI, Tableau or similar is a plus
  • Good understanding of customer metrics and service workflows.
  • Analytical mindset with attention to detail.
  • Effective communication and documentation skills.

  • Customer Service Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra IGP Full time

    Job Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

  • Customer Service Specialist

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Little Muffet Full time

    Company Description Little Muffet is an online store dedicated to providing stylish and comfortable clothing for kids, making shopping easy for parents. Inspired by the lack of appealing children's clothes in India, the brand was founded by Anchal Dhanuka. We are committed to top-notch customer service and value suggestions and comments that help us improve....

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...

  • Customer Service Engineer

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Convergint Asia Pacific Full time

    Title: Customer Service EngineerDepartment: Service DepartmentExperience – 3 to 7 yearsMain Objectives:1. Ensure client satisfaction.2. Manage relations with existing clients.3. Service security systems and provide services to our clients. Trouble shooting, solving problemsand finish routine preventive maintenance on time according to Convergint...

  • Customer Service Executive

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Sterling Full time

    About the RoleThe Analyst (Customer service agent) is a key frontline operations professional responsible for ensuring positive customer interactions, satisfaction and thereby resolving the issues of the customer.WEBCHAT PROCESSROTATIONAL SHIFTS & OFFSDOJ: 13th OCTOBER 2025NOTE: ONLY CANDIDATES FROM MUMBAI SHOULD APPLY Responsibilities· Customer...

  • Customer Service Executive

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Sterling Full time

    About the RoleThe Analyst (Customer service agent) is a key frontline operations professional responsible for ensuring positive customer interactions, satisfaction and thereby resolving the issues of the customer.WEBCHAT PROCESSROTATIONAL SHIFTS & OFFSDOJ: 22nd OCTOBER 2025NOTE: ONLY CANDIDATES FROM MUMBAI SHOULD APPLY Responsibilities· Customer...

  • Customer Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India InstaLaxmi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionInstalaxmi is the country's first and largest B2B Digital Gold company, developing Digital Gold platforms for jewelers. Our platform includes essential features like loyalty programs and gamified elements to suit consumer behavior, resulting in increased app usage and business growth. We focus on creating innovative solutions to meet our...

  • Customer Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India SKUPREME Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSkupreme automates brand, warehouse, and commerce operations. Utilizing intelligent order routing, real-time catalog and inventory synchronization, and native label generation, Skupreme assists brands and warehouses in scaling efficiently while reducing costs.Role DescriptionThis is a part-time remote role for a Customer Service Manager....

  • Customer Service Manager

    1 week ago

    Mumbai, Maharashtra, India Resource Management Group Plus Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Lead and manage a team of customer service executives. Develop and implement customer service strategies.Experience in managing customer service teams in the jewellery industry.