Customer Service Engineer

1 day ago

Mumbai Maharashtra India, Maharashtra Convergint Asia Pacific Full time

Title: Customer Service Engineer

Department: Service Department


Experience – 3 to 7 years


Main Objectives:

1. Ensure client satisfaction.

2. Manage relations with existing clients.

3. Service security systems and provide services to our clients. Trouble shooting, solving problems

and finish routine preventive maintenance on time according to Convergint Technologies

standards and policies.

4. Develop new requests and generate revenue from existing clients, support CS team and other

departments with activities as needed within your region.

5. To be proficient in our products and technology. Always improve abilities.


Major Responsibilities:

1. Total client satisfaction.

2. Working with CS Rep., coordinating all customer service issues and managing relations with all

existing clients within assigned region.

3. Ensure quality of Convergint Technologies following company standards and policies strictly, to

deliver prompt and efficient response to all service requests within assigned region.

4. Provide routine preventive maintenances.

5. Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.

6. Take over all service issues from Project team after External Hand Over done.

7. Prepare customer training materials and deliver professional customer training.

8. Diagrams update after HO.

9. Complete customer log file and follow up open issues. Submit weekly log file report.

10. Manage service sub-contractors and ensure them following up ICD standards and policies.

11. Promote CS selling and generate revenue from all existing clients.

12. Help desk.

13. Reporting of CS events to CS Dept. Supervisor and National CS Manager.


Major Skills –

  • Experience on Lenel/CCure/AMAG/Gallagher (anyone is fine),
  • Customer centric approach, ability to troubleshoot and provide solutions.

  • Senior Customer Service Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

  • Service Engineer

    1 day ago

    Mumbai, Maharashtra, India, Maharashtra Shakti Hormann Pvt. Ltd. Full time

    Job Summary:The Service Engineer is responsible for providing technical support and maintenance services to customers. This includes equipment installation, troubleshooting, diagnostics, and repair, as well as training end-users and ensuring customer satisfaction. The role may involve on-site visits, remote support, and collaboration with internal teams.Key...

  • Customer Service Specialist

    1 day ago

    Mumbai, Maharashtra, India, Maharashtra Little Muffet Full time

    Company Description Little Muffet is an online store dedicated to providing stylish and comfortable clothing for kids, making shopping easy for parents. Inspired by the lack of appealing children's clothes in India, the brand was founded by Anchal Dhanuka. We are committed to top-notch customer service and value suggestions and comments that help us improve....

  • Customer Support Engineer

    1 day ago

    Mumbai, Maharashtra, India, Maharashtra Prime Focus Technologies Full time

    Job Title: Customer Service L1 Support Engineer Department: Application Support Location: Mumbai (WFO)Experience Required: 2-5 years Employment Type: Full-timeJob Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling...

  • Customer Service Engineer

    6 days ago

    Mumbai, Maharashtra, India GE HealthCare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Summary As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance for Ultrasound modality and ensuring customer satisfaction in the assigned area. GE HealthCare is a leading global medical technology and...

  • Customer Service Engineer

    9 hours ago

    Mumbai, Maharashtra, India Convergint Asia Pacific Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Title: Customer Service EngineerDepartment: Service DepartmentExperience – 3 to 7 yearsMain Objectives:Ensure client satisfaction.Manage relations with existing clients.Service security systems and provide services to our clients. Trouble shooting, solving problemsand finish routine preventive maintenance on time according to Convergint...

  • Customer Service Representative

    1 day ago

    Mumbai, Maharashtra, India, Maharashtra NIIT Full time

    Job Opening: Customer Service Executive Wipro (US Healthcare Process)Location: Aeroli, Mumbai Shift: Night Shift (Starts at 5:30 PM) Drop Facility AvailableNIIT is hiring Customer Service Executives for Wipro one of the leading names in global IT and business services. If you're passionate about communication, delivering top-notch service, and ready to work...

  • Customer Service Manager

    1 day ago

    Mumbai, Maharashtra, India, Maharashtra PSIPL [Property Solutions Pvt. Ltd.] Full time

    Company Overview:-PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized...

  • Customer Service Engineer

    1 week ago

    Mumbai, Maharashtra, India Daifuku Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Managing customer from end to end requirement such as trouble shooting sites issues,Maintaining the data,breakdown ,Support in Spares Parts related Query, coordinate with customer and site engineers

  • Customer Service Engineer

    4 days ago

    Navi Mumbai, Maharashtra, India Neptunus Power Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Designation - Asst Engineer - Customer SupportLocation- Mahape, Navi MumbaiReporting to- VP - SalesEducational Qualification- B.E/ Graduate/ MBAWork Experience (years)- 0-3 yearsFixed annual CTC- 3,00,000-5,00,000Variable Compensation- ~ 1 month CTCPurpose of this particular roleA Customer Service Representative role entails supporting the sales team in...