Customer Service Specialist

6 days ago

Mumbai Maharashtra India, Maharashtra TP Full time

Hi Everyone,



We have an urgent opening for Customer Support Service. Please find below details If Interested Kindly revert back with updated CV.



Freshers to Experience.



CTC- Up to 4.45 LPA- 24/7 Shifts-5 Days Work From Office- Malad (Mumbai)



NP- Immediate to Serving who can join in 5-7 Days.



Responsibilities

  • Respond to Inquiries: Handle customer queries via phone, email, chat, or social media with professionalism and empathy.
  • Maintain Records: Document interactions, resolutions, and feedback in CRM systems for future reference and analysis.
  • Product Guidance: Educate customers on product features, usage, and updates to enhance satisfaction.
  • Complaint Resolution: Address concerns promptly and follow up to ensure complete resolution.
  • Collaborate Internally: Work with sales, product, and marketing teams to relay customer insights and improve service delivery.
  • Upsell & Retain: Identify opportunities to promote additional services and foster.


Qualifications

  • Graduate/Undergraduate
  • Prior experience in customer service or support roles is a plus.


Required Skills

  • Good communication and active listening skills.
  • Strong problem-solving and multitasking abilities.
  • Familiarity with CRM tools and help desk software.
  • Patience and empathy in handling customer concerns.


Pay range and compensation package

CTC- Up to 4.45 LPA

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