
Service Engineer
1 day ago
Job Summary:
The Service Engineer is responsible for providing technical support and maintenance services to customers. This includes equipment installation, troubleshooting, diagnostics, and repair, as well as training end-users and ensuring customer satisfaction. The role may involve on-site visits, remote support, and collaboration with internal teams.
Key Responsibilities:
- Installation & Commissioning
- Install and commission equipment and systems at customer sites.
- Ensure setup meets manufacturer and customer specifications.
- Maintenance & Repair
- Perform routine maintenance and emergency repairs.
- Diagnose mechanical, electrical, or software issues and implement solutions.
- Technical Support
- Provide on-site or remote technical support to resolve product issues.
- Respond to customer inquiries and escalate complex problems when needed.
- Documentation & Reporting
- Maintain service logs, write reports, and update records in service databases.
- Document problems, actions taken, and parts used.
- Customer Training & Communication
- Train customers on proper use and basic maintenance of equipment.
- Maintain a professional and customer-focused approach.
- Quality & Safety Compliance
- Follow company policies and safety regulations.
- Ensure all services comply with industry standards and customer requirements.
Qualifications:
- Education:
- Diploma or ITI ( Mechanical / Electrical)
- Experience:
- 3+ years of relevant experience (entry-level roles may not require prior experience)
Skills
- Strong troubleshooting and problem-solving abilities
- Technical knowledge of machinery, electronics, or industrial systems
- Excellent communication and interpersonal skills
- Ability to read technical drawings and manuals
- Willingness to travel and work flexible hours
Work Environment:
- Field-based or on-site service visits
- May require travel, working at heights, or in confined spaces depending on industry
- Use of tools, laptops, diagnostic equipment, and safety gear
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