Technical Presales

2 weeks ago

Mumbai Maharashtra India, Maharashtra DC Infotech & Communication Limited Full time

We are looking for a technically proficient and customer-focused individual to join our team as a Pre-Sales and Technical Support Executive. This role involves providing pre-sales consultation, post-sales technical support, and solution design assistance for our range of KVM switches, video matrix systems, IP KVMs, control systems, and related AV/IT infrastructure solutions.

Key Responsibilities:

Pre-Sales Support:

  • Collaborate with the sales team to understand customer requirements and propose appropriate KVM/AV solutions.
  • Prepare and deliver technical presentations and product demonstrations to prospective clients.
  • Provide solution design, BoQ (Bill of Quantity), and proposal support for tenders or enterprise projects.
  • Assist with product positioning and ROI justification in customer meetings.

Technical Support:

  • Offer Level 1 and Level 2 support for KVM and AV solutions to partners and customers.
  • Troubleshoot hardware, firmware, and connectivity issues (USB, HDMI, DisplayPort, LAN, etc.).
  • Guide customers through installation, configuration, and integration.
  • Handle support tickets, calls, and emails in a timely and professional manner.

Product Expertise & Enablement:

  • Maintain in-depth knowledge of the company’s KVM, AV over IP, and control system products.
  • Conduct training sessions and webinars for channel partners, system integrators, and internal staff.
  • Gather and relay customer feedback to product and sales teams for continual improvement.

Qualifications & Skills:

  • Bachelor’s degree or diploma in Electronics, IT, Computer Engineering, or a related field.
  • 2–5 years of experience in pre-sales, system integration, or technical support in the IT/AV industry.
  • Strong understanding of networking basics (IP addressing, TCP/IP, VLANs) and AV signal types.
  • Experience with KVM systems, control room infrastructure, or Pro AV solutions is highly desirable.
  • Excellent communication and interpersonal skills.
  • Ability to explain complex technical information to a non-technical audience.
  • Willingness to travel for customer meetings, installations, or training sessions.

Preferred Certifications (optional):

  • CompTIA Network+ / A+
  • CCNA
  • AVIXA CTS
  • ITIL Foundation

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