Technical Sales Engineer
1 week ago
Job Title
Sales Engineer
Band/ Grade
Level
Job Family
Division
Location
Mumbai/Sonepat/Ahmedabad
Department
Reporting to
Director/ Sales Manager
Role Summary
The Sales Engineer is responsible for selling into new prospects as well as farming back into existing customer to ensure high renewal & customer satisfaction levels.
Roles & responsibilities
KRA 1
Order Procurement and Client Relationship Management
Responsibilities
* Secures and renews orders and arranges timely delivery to the clients
* Plans and modifies products to meet client needs
* Researches and identifies potential clients for products or services.
* Establishes new, and maintains existing, relationships with clients
* Manages and interprets customer requirements
* Persuades clients about the product that will best satisfy their needs
* Visits prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages.
* Attends to client complaints, if any
KPI
1. Timely delivery of products
2. Accurate documentation of customer requirements
KRA 2
Bill Processing and Payments
Responsibilities
* Ensure that all customer invoices are processed, planned in a timely manner
* Work with the Accounts department to ensure payments come in before the credit period
* Ensure there are no delays in payment in the planned credit limit and credit period
* Tracks list of payments overdue drives its closure
* Follows up on quotations raised
* Ensure C form is duly filled and collected
KPI
* Timely closure of customer invoices and apayments
KRA 3
Partnering with Sales Team
Responsibilities
* Partners with sales executives to plan, prepare and execute on strategic deals in complex sales cycles
* Collaborates with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. Provides pre-sales technical assistance and product education
* Collects and documents competitive intelligence
* Helps in researching and developing new products
* Handles sales services & complaints, enquiry generation
* Creates and delivers powerful presentations and demos that clearly communicate the uniqueness of the value proposition
KPI
* Rate of new customer additions
Qualification
Mechanical Engineer/Diploma holders
Span of Experience
3 to 7 years
Salary Range - 40,000/- to 60,000/- p.m
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