Customer Success Specialist

2 weeks ago


Gurugram Haryana India, IN SBNRI Full time

Customer Success Specialist – SBNRI


(Gurgaon, 5 Days WFO)


About SBNRI:

We are a fast-growing fintech startup simplifying banking, investments & taxation for NRIs. Join us to be part of a dynamic, high-growth journey


Role Highlights:

  • First point of contact for client queries & issue resolution.
  • Provide tech/product support and ensure seamless client experience.
  • Collaborate with product & tech teams to resolve issues quickly.
  • Educate clients on product features & best practices.
  • Track & document client interactions and feedback for improvements.


Requirements:

  • 1–2 years of experience in client/tech support and (preferably product/fintech).
  • Strong understanding of product-based company workflows.
  • Excellent communication (verbal & written).
  • Tech-savvy, problem-solver, with startup enthusiasm.


Why SBNRI?

  • Work at a high-growth fintech startup.
  • Ownership, learning & career growth opportunities.
  • Energetic, collaborative culture.


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