Associate Vice President

3 hours ago

Gurugram Haryana India, IN PeopleStrong Full time

Key Responsibilities


Customer Experience & Process Excellence

  • Design and implement the customer experience blueprint across all business lines.
  • Align service processes and performance metrics to business goals.
  • Lead new business launch experience frameworks and manage transitions for outsourced operations.
  • Oversee quality initiatives to drive sustainability, efficiency, and repeatability.
  • Manage delivery budgeting and resource planning.


Customer Success

  • Improve renewal rates, reduce churn, and drive account expansion.
  • Enhance customer lifetime value through product adoption and satisfaction.
  • Establish robust customer success metrics and review cadences.
  • Provide leadership visibility on key customer health and operational metrics.


Customer Onboarding

  • Lead migration and transition activities for new business units.
  • Ensure complete planning, documentation, and governance across migration phases.
  • Build strong stakeholder relationships and manage service improvement initiatives.
  • Proactively resolve customer issues and ensure timely escalations.


People Leadership

  • Drive team performance, output quality, and delivery excellence.
  • Conduct regular 1:1s, provide mentorship, and manage appraisals and compliance.
  • Optimize resource deployment across processes and shifts.


Systems & Delivery Management

  • Develop business plans and target operating models.
  • Collaborate with solutions and platform teams for new capability implementation.
  • Review MSAs/SLAs and ensure operational readiness for new engagements.
  • Lead risk assessment, quality planning, and governance of complex engagements.
  • Manage client relationships, feedback, SLAs, and escalations.


Qualifications

  • Bachelor’s degree with 15+ years’ experience in the outsourcing industry.
  • Proven expertise in offshore operations, contract management, and service delivery.
  • Strong background in process improvement, change management, and training.
  • Excellent communication and project/program management skills.
  • Ability to work effectively across cultures and global environments.

  • Senior Vice President

    2 hours ago

    Gurugram, Haryana, India, IN Elements HR Services Pvt Ltd Full time

    Job Description SummaryPosition: Senior Vice PresidentTitle: Solutioning, TransitionsReporting Structure: COORole and ResponsibilitiesAs Senior Vice President – Solutioning and Transitions, you will be responsible for leading and managing the Consulting and Transitions teams at a leading Insurance service provider. You will play a pivot role in driving a...

  • Vice President of Learning and Development

    2 hours ago

    Gurugram, Haryana, India, IN Mancer Consulting Services Full time

    We are looking for an experienced Vice President – Talent Development to design, lead, and institutionalize learning and leadership development strategies. This role will build critical capabilities, enable leaders and managers, and support a high-performance culture across a diverse global workforce.This is a full-time onsite role based in Gurugram. Key...

  • Vice President- Workforce and IT Training, Strategic Alliances and Product Commercialization

    2 hours ago

    Gurugram, Haryana, India, IN MSM Unify Full time

    Job Title: Vice President- Workforce & IT Training, Strategic Alliances & Product CommercializationBusiness Unit: MSM GroupLocation: GurugramRole Overview:The Vice President – Workforce and IT Training, Strategic Alliances and Product Commercialization will lead the strategic growth and operational success of MSM workforce development and IT training...

  • Associate Director- Digital Marketing

    3 hours ago

    Gurugram, Haryana, India, IN Zupee Full time

    Role: Associate Director- Digital Marketing Reports to: Vice President- Digital Marketing Location: Gurgaon About The Job: As the Associate Director- Digital Marketing, you will play a pivotal role in shaping and executing our digital marketing strategies to drive brand awareness, user acquisition, and engagement. This position requires a strategic thinker...

  • Vice President

    2 hours ago

    Gurugram, Haryana, India, IN Unilight Insurance Brokers Pvt Ltd Full time

    Job Purpose:To lead and expand the corporate sales function by driving strategic business growth, acquiring and retaining large corporate clients, developing key relationships with insurers and ensuring achievement of revenue and profitability targets in line with the organization’s vision and compliance framework.Key Responsibilities:1. Strategic Business...

  • Associate Vice President

    3 hours ago

    Gurugram, Haryana, India, IN PeopleStrong Full time

    About the RoleWe are seeking a seasoned and visionary leader to AVP - Global Payroll Operations across multiple geographies in a SaaS-driven environment. The role focuses on driving digital transformation, ensuring global compliance, and strengthening governance, automation, and scalability to deliver an exceptional client experience.Key...

  • Vice President

    3 hours ago

    india, IN Everise Full time

    Summary: The VP – Business Controllership is responsible for ensuring proper analysis, documentation and thorough execution of processes and compliance in the areas of revenue forecasting, pricing, and other strategic & tactical analysis. Functionally, the Vice President works hand in hand with the Director of FP&A, Controller, CFO, Sales Executives,...

  • Vice President of Engineering

    2 hours ago

    Gurugram, Haryana, India, IN DeepRunner AI Full time

    Role Overview We are seeking an exceptional VP of Engineering to lead and scale our engineering organization as we revolutionize enterprise AI solutions. Reporting directly to the CEO, you will be a hands-on technical leader who sets the engineering vision while actively contributing to our most critical technical challenges. This is a role for a builder at...

  • Customer Success Manager

    3 hours ago

    Gurugram, Haryana, India, IN Viable Search Consultants Full time

    Key deliverables: Strengthen, build, enhance existing partnership with corporate clients in assigned portfolio Supporting them in leveraging Quest2Travel portal to derive tangible process & purchase savings Cross sell products offered by Quest2Travel, primarily increasing Hotel penetration On-board sister/ subsidiary companies of Parent companies...

  • Vice President of Delivery- EMEA

    2 hours ago

    Gurugram, Haryana, India, IN Ally-eXecutive HR Full time

    Position Title : VP – Technology Delivery – EMEALocation : Noida or Gurugram, open to Bangalore Experience : 25-30 years of overall work experience with minimum 15+ years in aDelivery Head role in service consulting role specifically in Insurance ( P&C areas) Prerequisites1- Strong expereince in coding/ technical architecture / design in current or...