Customer Success Intern

2 weeks ago

Gurugram Haryana India, IN Unicommerce Full time

We are looking for a dedicated Customer Success Intern to support our high-value accounts and help drive product adoption, customer satisfaction, and long-term account growth.

You will work closely with the Customer Success team, Product Management, and Technical teams to deliver excellent experiences for our clients.


Key Responsibilities

  • Manage a portfolio of High-Value Accounts and ensure consistent engagement.
  • Develop a customer-first approach to understand client pain points and drive better support outcomes.
  • Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.
  • Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues.
  • Ensure maximum feature adoption through hands-on learning and effective enablement.
  • Support upselling and cross-selling opportunities by identifying additional product features, modules, or services that benefit clients.
  • Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction.
  • Demonstrate excellent interpersonal and communication skills in all interactions.
  • Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager.
  • Maintain a clear, professional, and informative communication style in all client interactions.
  • Exhibit strong customer service skills and problem-solving ability.
  • Utilize Excel for reporting, data analysis, and customer insights.


Education

  • Any Specialization (Bachelor’s degree or currently pursuing)

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