Customer Success Partner

2 weeks ago

Gurugram Haryana India, IN Loop Subscriptions Full time

About the CSM Role


You will manage and grow relationships with high-growth DTC brands in the US (and some in Europe). As part of a small, fast-moving team, you will work closely with founders, product, and sales to drive NPS, product adoption, and referrals. Merchant success and experience will be your primary focus.


Responsibilities

  • Own Merchant NPS, retention, product adoption, and revenue expansion via referrals
  • Manage client relationships end-to-end and drive measurable business impact for merchants
  • Monitor client performance, share actionable insights, and support throughout their journey
  • Collaborate with marketing on case studies, merchant stories, and product use-case promotion
  • Build deep understanding of DTC/e-commerce and represent Loop in communities and social channels


Ideal Profile

  • 2-6 years of experience in customer success or client-facing roles
  • Strong communication skills and comfort with Excel
  • Solution-oriented, proactive, and enjoys talking to people
  • High ownership mindset, diligent, and growth-driven
  • SaaS experience preferred but not required

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