Technical/Production Support Engineer

4 weeks ago


Bangalore, Karnataka, India CodeMind Staffing Solutions Full time

Technical skills :

- Strong Unix & Linux skills

- SQL & Mysql.

- Experience in working with Databricks environment

- Kibana

- IBM Tivoli Workload Scheduler (TWS)

- Prior experience in working in Azure environment

- Knowledge and experience in working with Ingestion framework

- Shell scripting & Perl Scripting skills are highly desired

- Experience on Ticketing tools like JIRA/ServiceNow etc. is a must.

Other skills :

- Strong written and verbal communication skills

- Analytical skills to research production issues

- Self-motivated and be able to lead complex production issues with minimum supervision where it requires coordination with several Teams.

Job Description :

- Some light debugging duties using SQL will be required in order to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teams

- Providing 247 operational support to all production practices on holidays and weekends.

- Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets

- Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes.

- Acting as the point of contact for the datalake production eco system

(ref:hirist.tech)

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