Netradyne - Lead Technical Support Engineer
4 weeks ago
Roles and Responsibilities:
- Responsible for driving the Customer Support from offshore within the organization.
- The position would be expected to understand all aspects of the product, proactively debug production issues, and respond to customers.
- Responsible for monitoring the health of the portal as well as IoT devices.
The job requires leading team across shifts to support customers across geographies.
Required Skills & Attributes:
- Three years of relevant experience of leading a team in a technical support or equivalent role.
- Excellent communication skills (Written and verbal).
- Should be able to interact with US customers.
- Well versed with Unix commands.
- Hands on experience with one of languages like python, shell, java etc.
- Ability to understand complex technical architecture
- Strong Ownership
- Good understanding of Basic computer science fundamentals
- Ability to address open-ended problems.
- Experience and knowledge of RDBMS and web applications would be an added plus.
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