Nextuple - Product Support Engineer

1 month ago

Bangalore, Karnataka, India Nextuple Full time

Technical Proficiency :

  • Basic understanding of the Nextuple technology stacks involved
  • ELK (Kibana), Mongo DB, Kafka queues, Kubernetes (containerization)
  • Knowledge of productivity software such as Microsoft Office suite, email clients, web browsers, etc.
  • Ability to navigate and troubleshoot basic issues related to Nextuple tech stack and products
Customer Service Skills :
  • Active listening skills to understand user issues and concerns accurately.
  • Patience and ability to remain calm under pressure, especially when dealing with frustrated or non-technical users.
  • Ability to explain technical concepts in simple terms to users with varying levels of technical expertise.
Problem Solving and Troubleshooting :
  • Strong analytical skills to identify and diagnose technical problems effectively.
  • Methodical approach to troubleshooting issues, including the ability to ask relevant questions to gather information.
  • Capacity to follow documented procedures and workflows for issue resolution.
  • Resourcefulness in finding solutions independently or escalating complex issues to higher support tiers when necessary.
Time Management and Prioritization :
  • Ability to manage multiple tasks simultaneously and prioritize them based on urgency and impact on users.
  • Efficient time management to ensure timely resolution of support tickets within established service level agreements (SLAs).
Technical Documentation :
  • Understanding of knowledge management systems or ticketing platforms to maintain accurate records of support interactions.
Team Collaboration :
  • Collaboration skills to work effectively with other members of the support team, as well as with colleagues from different departments.
  • Willingness to share knowledge and best practices with peers to improve overall team performance.
Adaptability and Continuous Learning :
  • Ability to adapt to evolving technologies and changing support processes.
  • Eagerness to stay updated with the latest IT trends, tools, and techniques through self-study, formal training, or professional development opportunities.

(ref:hirist.tech)

  • Product Support Engineer

    2 months ago

    Bangalore, Karnataka, India Talentxo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Data Engineer

    2 days ago

    Bangalore, Karnataka, India Quikdy Full time

    We are hiring for below requirement. Experience : 8+Years. Relevant : 6 years must. Location : Bangalore WFO. At a high level : . Production Support entails fixing any issues that arise on their live Data & Analytics Environment, running today. Support Engineers are able to look at infrastructure (cloud servers), ETL code or datasets and assess issues -...

  • Product Support Engineer

    2 months ago

    Bangalore, Karnataka, India Azentio Software Pvt Ltd. Full time

    Job Description :Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE-...

  • Product Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India Azentio Software Pvt Ltd. Full time

    Job Description :Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE-...

  • Product Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India BiteSpeed Full time

    About the role :What you'll do :- This role is a mix of supporting customers who reach out over live chat, email & phone, helping them get setup over google meets & ensuring activation of new customers to ensure value is realised- You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business &...

  • Product Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India BiteSpeed Full time

    About the role :What you'll do :- This role is a mix of supporting customers who reach out over live chat, email & phone, helping them get setup over google meets & ensuring activation of new customers to ensure value is realised- You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business &...

  • Production Support Engineer

    2 months ago

    Bangalore, Karnataka, India ADVANSOFT Full time

    Python ScriptingSupport Exp.Exp 4+Immediate - 10 Joiner.- SQL Python - Production Support- 5+ years experience- Strong on SQL, Unix & Python- Strong on Data Warehouse & ETL concepts- Minimum 3-4 yrs working experience in Support & ITIL process- Monitor production systems and respond to alerts in a timely manner.- Investigate and troubleshoot issues reported...

  • Production Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India ADVANSOFT Full time

    Python ScriptingSupport Exp.Exp 4+Immediate - 10 Joiner.- SQL Python - Production Support- 5+ years experience- Strong on SQL, Unix & Python- Strong on Data Warehouse & ETL concepts- Minimum 3-4 yrs working experience in Support & ITIL process- Monitor production systems and respond to alerts in a timely manner.- Investigate and troubleshoot issues reported...

  • Product Support Engineer

    6 days ago

    Bangalore, Karnataka, India Hashone Careers Private Limited Full time

    SALARY : 12LPA - 16LPAWhat you'll do:- Develop a deep understanding of internal application behavior and tech operations across data centers and applications- Analyze problems, diagnose and fix bugs of low complexity when appropriate.- Work with developers to identify and resolve more complicated problems- Address urgent issues quickly, work within and...

  • Production Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India ADVANSOFT Full time

    Skills Required :SQL : - Strong proficiency in SQL for querying, analyzing, and troubleshooting database-related issues.Unix : - Expertise in Unix/Linux operating systems, including shell scripting for automation and system administration tasks.Python : - Strong programming skills in Python for scripting, automation, and data manipulation tasks.Data...

  • Production Support Engineer

    2 months ago

    Bangalore, Karnataka, India ADVANSOFT Full time

    Skills Required :SQL : - Strong proficiency in SQL for querying, analyzing, and troubleshooting database-related issues.Unix : - Expertise in Unix/Linux operating systems, including shell scripting for automation and system administration tasks.Python : - Strong programming skills in Python for scripting, automation, and data manipulation tasks.Data...

  • Production Support Engineer

    2 months ago

    Bangalore, Karnataka, India Quess Corp Ltd Full time

    Job Title : Production Support Engineer. Primary Skills : Tivoli Job Scheduler, Linux, Cloud, Kibana, SL etc.Experience Required : 6-12 Years. Job Description : - Strong Linux skills, SQL & MySQL.- Experience in working with Databricks environment- Kibana.- Working experience in IBM Tivoli Workload Scheduler (TWS). Notice Period : Immediate to 20 days....

  • Technical/Production Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India CodeMind Staffing Solutions Full time

    Technical skills :- Strong Unix & Linux skills- SQL & Mysql.- Experience in working with Databricks environment- Kibana- IBM Tivoli Workload Scheduler (TWS)- Prior experience in working in Azure environment- Knowledge and experience in working with Ingestion framework- Shell scripting & Perl Scripting skills are highly desired- Experience on Ticketing tools...

  • Technical/Production Support Engineer

    2 months ago

    Bangalore, Karnataka, India CodeMind Staffing Solutions Full time

    Technical skills :- Strong Unix & Linux skills- SQL & Mysql.- Experience in working with Databricks environment- Kibana- IBM Tivoli Workload Scheduler (TWS)- Prior experience in working in Azure environment- Knowledge and experience in working with Ingestion framework- Shell scripting & Perl Scripting skills are highly desired- Experience on Ticketing tools...

  • Production Support Engineer

    2 months ago

    Bangalore, Karnataka, India ADVANSOFT Full time

    Position : SQL Production Support - L2Experience : 4+ yearsLocation : Bangalore (Hybrid)Shift : 6 AM onwardsMust-have skills :- Strong proficiency in SQL/PL SQL with a self-rating of more than 3 out of 5- Familiarity with ETL (Extract, Transform, Load) concepts.- Understanding of CDC (Change Data Capture) and Data Warehousing concepts.- Familiarity with...

  • Production Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India Advansoft Full time

    Position : SQL Production Support - L2Experience : 4+ yearsLocation : Bangalore (Hybrid)Shift : 6 AM onwardsMust-have skills :- Strong proficiency in SQL/PL SQL with a self-rating of more than 3 out of 5- Familiarity with ETL (Extract, Transform, Load) concepts.- Understanding of CDC (Change Data Capture) and Data Warehousing concepts.- Familiarity with...

  • Senior Database Engineer

    2 months ago

    Bangalore, Karnataka, India Spigot Software Pvt Ltd Full time

    Responsibilities : Assist the team in various phases of development and the maintenance of multiple products and systems.Investigate Production issues reported by clients and provide optimal resolutions of the issues.Participate in database code and data management and migrations.Database performance tuning.Participate in DB engineering architecture...

  • Senior Database Engineer

    3 weeks ago

    Bangalore, Karnataka, India Spigot Software Pvt Ltd Full time

    Responsibilities : Assist the team in various phases of development and the maintenance of multiple products and systems.Investigate Production issues reported by clients and provide optimal resolutions of the issues.Participate in database code and data management and migrations.Database performance tuning.Participate in DB engineering architecture...

  • Technical Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India PEOPLE IMPACT Full time

    Role : Tier 2 EngineerExperience Required : 10+Years.Shift : Night Shift ( EST, CST, PST)Work from Office (Two way cab facility is provided)Location : BangaloreKey Responsibilities :- Delivering top-tier support for complex, urgent issues through phone, email, and remote assistance.- Take ownership of Technical Escalations from Tier 1 engineers, assume...

  • Technical Support Engineer

    3 weeks ago

    Bangalore, Karnataka, India PEOPLE IMPACT Full time

    Role : Tier 2 EngineerExperience Required : 10+Years.Shift : Night Shift ( EST, CST, PST)Work from Office (Two way cab facility is provided)Location : BangaloreKey Responsibilities :- Delivering top-tier support for complex, urgent issues through phone, email, and remote assistance.- Take ownership of Technical Escalations from Tier 1 engineers, assume...