Production Support Engineer

2 weeks ago

Bangalore, Karnataka, India ADVANSOFT Full time

Skills Required :

SQL :


- Strong proficiency in SQL for querying, analyzing, and troubleshooting database-related issues.

Unix :


- Expertise in Unix/Linux operating systems, including shell scripting for automation and system administration tasks.

Python :


- Strong programming skills in Python for scripting, automation, and data manipulation tasks.

Data Warehouse :


- Solid understanding of Data Warehouse concepts, including data modeling, ETL (Extract, Transform, Load) processes, and data integration techniques.

ETL Concepts :


- Experience in designing, implementing, and troubleshooting ETL processes for data migration and transformation.

Support Experience :


- Minimum 3-4 years of working experience in production support roles, with a strong understanding of incident management, problem management, and ITIL processes.

ITIL Process :


- Proficiency in ITIL (Information Technology Infrastructure Library) processes, including Incident Management, Problem Management, Change Management, and Service Desk operations.

Troubleshooting Skills :


- Strong analytical and problem-solving skills to diagnose and resolve production issues promptly and effectively.

Communication Skills :


- Excellent written and verbal communication skills to interact with stakeholders, document procedures, and provide timely updates on support activities.

Team Player :


- Ability to work collaboratively with cross-functional teams, including developers, system administrators, and business users, to resolve issues and improve system reliability.

Responsibilities :

- Provide production support for critical business systems, including troubleshooting issues, analyzing root causes, and implementing solutions to minimize downtime.

- Monitor system health, performance, and availability using monitoring tools and respond to alerts and incidents in accordance with SLAs (Service Level Agreements).

- Perform routine maintenance tasks, including system checks, backups, and patches, to ensure system reliability and availability.

- Collaborate with development teams to prioritize and implement bug fixes, enhancements, and configuration changes to production systems.

- Participate in incident management activities, including incident triage, escalation, resolution, and post-incident analysis.

- Document support procedures, troubleshooting steps, and known issues to facilitate knowledge sharing and improve support efficiency.

- Conduct periodic reviews of production systems to identify areas for optimization, performance improvement, and risk mitigation.

- Coordinate with vendors and external support teams to resolve issues and implement changes as needed.

- Provide technical guidance and mentoring to junior support engineers and new team members.

- Continuously update skills and knowledge in relevant technologies, tools, and methodologies to stay current with industry best practices.

(ref:hirist.tech)

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