Product Support Engineer

4 weeks ago


Bangalore, Karnataka, India Talentxo Full time

Job Description :

- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.

- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming language, or SQL.

- This role requires working closely with customers to resolve issues efficiently and effectively.

- Candidates with a Bachelor's degree in Engineering (BE/BTech) or Computer Applications (MCA) and experience in product companies will be preferred.

- Immediate joiners are preferred, with a maximum notice period of 30 days.

Responsibilities :

- Provide technical support to customers via email, phone, or chat, resolving issues related to product usage, installation, configuration, and troubleshooting.

- Diagnose and troubleshoot technical issues reported by customers, escalating complex issues to the appropriate teams if necessary.

- Document and track customer issues and resolutions using ticketing systems, ensuring timely and accurate communication with customers.

- Collaborate with cross-functional teams, including development, product management, and quality assurance, to identify and resolve customer issues and improve product quality.

- Develop and maintain knowledge base articles, FAQs, and other support documentation to help customers self-serve and improve support efficiency.

- Provide feedback to the product development team on common customer issues, feature requests, and usability improvements.

- Stay updated on product features, enhancements, and industry trends to provide effective support and guidance to customers.

- Ensure customer satisfaction by delivering high-quality and timely support services.

Mandatory Requirements :

- Experience as a Technical Support Engineer : 3-5 years of experience in a technical support role, preferably in a customer-facing environment.

- Knowledge of Scripting/Programming Language/SQL : Good understanding and hands-on experience in at least one scripting language (e. g. , Python, PowerShell), programming language (e. g., Java, C++), or SQL for data analysis and troubleshooting.

- Education : Bachelor's degree in Engineering (BE/BTech) or Computer Applications (MCA).

- Target Company : Experience working in a product company is mandatory.

Preferred Qualifications :

- Excellent Communication Skills : Strong verbal and written communication skills, with the ability to effectively communicate technical information to customers.

- Problem-Solving Skills : Strong analytical and problem-solving skills, with the ability to quickly identify and resolve technical issues.

- Customer Focus : Customer-centric mindset with a passion for delivering exceptional customer support and ensuring customer satisfaction.

- Team Collaboration : Ability to work collaboratively with cross-functional teams and contribute to team goals and objectives.

- Immediate Joiners : Immediate joiners are preferred, with a maximum notice period of 30 days.

(ref:hirist.tech)

  • Bangalore, Karnataka, India Azentio Software Pvt Ltd. Full time

    Job Description :Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE-...


  • Bangalore, Karnataka, India ADVANSOFT Full time

    Python ScriptingSupport Exp.Exp 4+Immediate - 10 Joiner.- SQL Python - Production Support- 5+ years experience- Strong on SQL, Unix & Python- Strong on Data Warehouse & ETL concepts- Minimum 3-4 yrs working experience in Support & ITIL process- Monitor production systems and respond to alerts in a timely manner.- Investigate and troubleshoot issues reported...


  • Bangalore, Karnataka, India ADVANSOFT Full time

    Skills Required :SQL : - Strong proficiency in SQL for querying, analyzing, and troubleshooting database-related issues.Unix : - Expertise in Unix/Linux operating systems, including shell scripting for automation and system administration tasks.Python : - Strong programming skills in Python for scripting, automation, and data manipulation tasks.Data...


  • Bangalore, Karnataka, India Quess Corp Ltd Full time

    Job Title : Production Support Engineer. Primary Skills : Tivoli Job Scheduler, Linux, Cloud, Kibana, SL etc.Experience Required : 6-12 Years. Job Description : - Strong Linux skills, SQL & MySQL.- Experience in working with Databricks environment- Kibana.- Working experience in IBM Tivoli Workload Scheduler (TWS). Notice Period : Immediate to 20 days....


  • Bangalore, Karnataka, India CodeMind Staffing Solutions Full time

    Technical skills :- Strong Unix & Linux skills- SQL & Mysql.- Experience in working with Databricks environment- Kibana- IBM Tivoli Workload Scheduler (TWS)- Prior experience in working in Azure environment- Knowledge and experience in working with Ingestion framework- Shell scripting & Perl Scripting skills are highly desired- Experience on Ticketing tools...


  • Bangalore, Karnataka, India ADVANSOFT Full time

    Position : SQL Production Support - L2Experience : 4+ yearsLocation : Bangalore (Hybrid)Shift : 6 AM onwardsMust-have skills :- Strong proficiency in SQL/PL SQL with a self-rating of more than 3 out of 5- Familiarity with ETL (Extract, Transform, Load) concepts.- Understanding of CDC (Change Data Capture) and Data Warehousing concepts.- Familiarity with...


  • Bangalore, Karnataka, India Nextuple Full time

    Technical Proficiency : Basic understanding of the Nextuple technology stacks involvedELK (Kibana), Mongo DB, Kafka queues, Kubernetes (containerization)Knowledge of productivity software such as Microsoft Office suite, email clients, web browsers, etc.Ability to navigate and troubleshoot basic issues related to Nextuple tech stack and productsCustomer...


  • Bangalore, Karnataka, India Spigot Software Pvt Ltd Full time

    Responsibilities : Assist the team in various phases of development and the maintenance of multiple products and systems.Investigate Production issues reported by clients and provide optimal resolutions of the issues.Participate in database code and data management and migrations.Database performance tuning.Participate in DB engineering architecture...


  • Bangalore, Karnataka, India Lemon tree staffing Full time

    Must have skills :1. 2 to 4 years of experience in Level 2 Application (mobile & web) support2. Inclination towards QA Testing3. Knowledge on cloud monitoring tools such as AWS CloudWatch, Datadog , ELK4. Hands on experience in Application monitoring, Incident management, SLAs & Escalations5. Proven experience in using any major ITSM tools (JIRA preferred)6....


  • Bangalore, Karnataka, India Squareroot Consulting Pvt Ltd. Full time

    We are 100 years old Product Company serving Healthcare Industry across 28 countries around the world. Recently established Engineering Centre in Bangalore, India. Position : Director EngineerEducation : Master degree or PhD in (CS/ E&E or any Engineering discipline)Work Location : Bangalore, IndiaBudget : 80 to 100 Lacks Per AnnumThis role will reports to...

  • Support Engineer

    4 weeks ago


    Bangalore, Karnataka, India Repletio Full time

    As a Customer Success Engineer, you will play a critical role in ensuring the success and satisfaction of our customers. You will be the primary technical point of contact for our customers, providing guidance, troubleshooting assistance, and proactive support to help them maximize the value of our products or services. You will work closely with our sales,...


  • Bangalore, Karnataka, India Yitro business consultants Full time

    JAVA APPLICATION SUPPORT ENGINEER EXP : 3-6 yearsLocation : Bangalore - Work from OfficeQualification & Experience :- Experience in Application support- production support, Preferred L3 support in Java related applications- Good in coding and debugging in Java.- Hands on experience in Unix environment - should be good in Linux and shell scripting- Able to...

  • Support Engineer

    4 weeks ago


    Bangalore, Karnataka, India Repletio Full time

    Hasura is hiring Support Engineers who can help our customers/community be productive with Hasura, and achieve their desired objectives by helping resolve their queries/issues related to Hasura features and usage patterns. You will work with our users across different product categories (Open Source, Cloud, and Enterprise) to address questions in a ticketing...


  • Bangalore, Karnataka, India CONQUER HIRE LLP Full time

    Director of Engineering :In a fiercely competitive landscape, businesses demand robust solutions to optimize lead generation, conversion, customer service, engagement, and retention. LeadSquared, the all-in-one Integrated CRM Platform, empowers organizations to achieve just that. Our integrated CRM offering fosters holistic customer experiences, driving...

  • FPGA Design Engineer

    3 weeks ago


    Bangalore, Karnataka, India Brain Search Full time

    Position - FPGA Design EngineerYears of Experience - 5 to 10 yearsLocation - BangaloreWe are looking for experienced FPGA Design Engineer.As FPGA Design Engineer at Company you will work for a high complexity DWDM equipment for long haul network applications. You will work in close collaboration with multi location cross-functional R & D teams. Our work...

  • Lead Support Engineer

    2 weeks ago


    Bangalore, Karnataka, India DXC Luxoft Full time

    Job Description : Luxoft is one of the leading service providers for Banking and Capital Market customers.Luxoft has been engaged by an large Australian bank for providing L1/L2 application monitoring and production support services for business critical applications / interfaces on 24/5 basis on a managed outcome basis in the Global Markets business area....

  • .Net Support Engineer

    4 weeks ago


    Bangalore, Karnataka, India Hashone Careers Full time

    We are looking for a skilled Support Engineer with approximately 4 years of hands-on experience in developing and supporting .NET Core applications, Web APIs, real-time communication solutions using SignalR and a background job using Hangfire. This role will involve providing technical support to ensure the stability and reliability of our software...

  • Engineering Manager

    4 weeks ago


    Bangalore, Karnataka, India Zyoin group Full time

    Job Description :We are seeking a passionate and experienced Engineering Manager to lead and inspire a talented team of engineers. You will play a critical role in driving the successful delivery of high-quality software products, while fostering a positive and productive team environment.This is an exciting opportunity for a leader who thrives in a...

  • Tech Support Engineer

    3 weeks ago


    Bangalore, Karnataka, India Dashhire Full time

    As a part of our Tech Support Team, you will be responsible for resolving client queries and tickets within the given TAT. Besides, you will work closely with the QA Engineering team for any break resolution. You should have an eye for detail and excellent troubleshooting abilities.Responsibilities :- Support the QA team in all break resolutions.- Ensure...


  • Bangalore, Karnataka, India Codersbrain technology pvt ltd Full time

    SALARY : 25LPA - 32LPAPosition Name : Cadence Allegro Experience Required : 10 - 15 yearsLocation : Bangalore Notice Period : Immediate - 15 daysJD's :- 10+ years of experience in Cadence Allegro /atium- 10+ years experience in Cadence/altium application support and tool development for custom processes and features.- 10+ experience in utilizing...